Maintenance Manager - Torquay

Hotel Indigo; Torquay; On-site; GBP 34,000 - 40,000; Full time

Job summary

A prestigious hotel in Torquay is seeking a dynamic Maintenance Manager to lead and inspire the team. This role involves overseeing day-to-day operations, ensuring guest safety, managing budgets, and delivering top-tier service. The ideal candidate will have significant hotel maintenance experience, excellent organisational skills, and the ability to mentor staff. This position offers competitive compensation up to £40,000 per annum along with benefits like paid holidays and career development opportunities.

Benefits

Free meal on shift

Paid holidays

Discounted room rates

Qualifications

• Essential experience as a Maintenance Manager or similar in a hotel environment.
• Excellent organisational skills alongside confidence in IT systems.
• Trained in and application knowledge of Preventative Maintenance.

Responsibilities

• Handle reactive maintenance and ensure safety for guests and staff.
• Mentor and coach the maintenance assistant and hotel team.
• Manage department budget and monitor expenses according to hotel budget.

Skills

Experience in hotel maintenance

IT systems confidence

Preventative maintenance knowledge

People management

Education

Qualification in plumbing or electricity

Tools

Service optimisation tools (Quore/Hotsos/Knowcross)

Job description

Maintenance Manager – Torquay

Hotel Indigo Torquay is on the lookout for a dynamic Maintenance Manager to inspire and lead in our brand-new, highly anticipated hotel opening.

Join the excitement and become part of the Hotel Indigo family!

Hotel Indigo Torquay brings a vibrant new addition to this idyllic coastal town.

Nestled along the stunning English Riviera, the hotel offers guests breathtaking views of Tor Bay and easy access to some of Torquay's most iconic beaches and walking trails, where nature can be truly appreciated.

Close to local attractions, including the historic Torre Abbey and the lively harbour, guests can also indulge in the region's renowned culinary scene featuring fresh seafood and artisanal delights.

Hotel Indigo provides a unique and memorable experience, offering a tonic for the body, imagination, and soul, while capturing the spirit of this historic English seaside destination.

Responsibilities

• As the Maintenance Manager, your day-to‑day will be driven by our guests' needs; you can expect to cover the following duties and responsibilities (not all encompassing) …*
• Reactive maintenance: working on adhoc incidents to ensure the safety of the wider hotel team and our guests whilst investigating the cause of incidents.
• People management: coaching and mentoring our Maintenance Assistant and wider hotel team; implementing and monitoring training to ensure everyone is trained to the highest standards within brand standards whilst managing performance.
• Hands‑on rectifying snagging and building issues: addressing and resolving snagging and building defects in the new build property, taking a proactive, practical approach alongside the maintenance assistant to ensure issues are rectified efficiently.
• Budget management: department forecasting, handling expenses and working to the Hotel's budget.
• Preventative maintenance: investigating current processes to identify areas of improvement and implementing preventative maintenance programmes, continuous monitoring of the building infrastructure.
• Health and safety: ensuring statutory compliance being met, in depth knowledge of Health and Safety legislation to ensure the team is meeting legal standards and IHG specific policies.
• Contractor management: managing on‑site contractors, communication with contractors and external stakeholders regarding current contracts and negotiating new contracts.
• We are searching for a true service superstar, someone who thrives in providing our guests with an excellent service throughout their stay.

Qualifications

• Experience as a Maintenance Manager or similar within a Hotel environment (essential)
• Excellent organisation skills, managing administrative responsibilities of the role whilst also being confident in IT systems (essential)
• Experience in all aspects of maintenance that may be expected within a Hotel such as painting and decorating, carpentry, activities generally expected of a Maintenance Assistant
• Trained in and application of Preventative Maintenance
• Knowledge of appropriate hotel systems to support operational processes such as service optimisation tool (Quore / Hotsos / Knowcross) and the Building Management System
• Qualification in plumbing or electricity will be an advantage (IOSH qualified is highly desirable)

Just like no two Hotel Indigos are alike, we believe no two individuals are alike.

Therefore, we offer our colleagues a wide range of additional benefits to support you.

Benefits

• By taking a confident step in your career and joining us, you can expect to receive…*
• Financial security – Up to 40,000.00 per annum, guaranteed hours, a free meal on shift, paid holidays, subsidised unsocial hour travel support and enhanced sick pay!*
• Growth and development – extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice.
• Colleague perks – worldwide discounted room rates and discounted F&B whilst on employee rate (IHG has over 6,000 hotels and growing), plus generous friends and family rate.
• Discounts through our portal on your supermarket shop, experiences and loads of retailers on our perks portal.
• Wellbeing: generous maternity / paternity pay, employee assistance programme available 24 / 7 and access to mental health first‑aiders.
• You must meet the legal requirements to work in the UK.*

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer.

We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

Hotel Indigo is an upper‑upscale lifestyle brand that captures the true spirit of the neighbourhood.

With over 150 properties worldwide, we look for individuals that can inspire our guests to make unique discoveries through meaningful connections to the diverse people, places, and cultures of the local area.

Bring your story, to inspire new ones.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button.

Start your journey with us today.