Luxury Wellness Concierge (0-hours)

Jobs in Fitness; London; On-site; GBP 60,000 - 80,000; Part time

Job summary

A luxury wellness brand in London is looking for a Member Concierge to enhance the member experience. The role requires exceptional communication and hosting skills, as well as experience in luxury hospitality or wellness settings. Candidates should be passionate about wellness and able to provide a highly personalized service. This position offers opportunities for growth and training in a fast-paced, elegant environment.

Benefits

Access to education and training

Opportunity for progression

Qualifications

• Experience in luxury hospitality or wellness settings.
• Ability to anticipate member needs.
• Natural hosting skills and refined sense of discretion.

Responsibilities

• Provide an impeccable welcome experience for all members.
• Oversee daily operations and maintain a luxurious environment.
• Anticipate needs and offer tailored solutions.

Skills

Exceptional communication skills

Interpersonal skills

Organizational skills

Calmness under pressure

Attention to detail

Job description

The Basics:

• Hours: 0-hours (12-16 hours per week initially with the view of increasing as the business grows)
• Salary: £13.85 per hour
• Flexibility to work early mornings, late nights and weekends.
• Opportunity to contribute to a fast-growing, luxury wellness brand and have access to education, training and progression.

About the Brand:

Founded in the heart of Knightsbridge and designed exclusively for women, this private wellness destination redefines how performance, aesthetics, and longevity come together. More than a club, it is a sanctuary -a space where science shapes movement, elegance defines the environment, and strength is cultivated with purpose.

Launching in late 2025, this luxury wellness brand offers members a refined ecosystem of specialist fitness, therapeutic treatments, and medical-grade skincare. Every detail is curated to provide a complete lifestyle experience: immersive, elegant, and intimate.

About the Role:

We are seeking an exceptional MemberConcierge to play a key role in delivering a seamless member journey for this new space. As the first point of contact, you will embody the brand’s values of elegance, discretion, and excellence. You will ensure that every touchpoint within the club reflects a standard of service as refined as the environment itself.

This is a unique opportunity for someone who thrives in luxury hospitality, wellness, or lifestyle settings - someone who understands that true service is both highly professional and deeply personal.

Key Responsibilities:

• Provide an impeccable welcome experience for all members and guests, ensuring each interaction feels personal and elevated.
• Oversee the daily operation of the front-of-house, spa and member services, maintaining a calm, efficient, and luxurious environment.
• Anticipate member needs and offer tailored solutions, from fitness and wellness bookings to lifestyle requests.
• Support the Operations Lead & Duty Manager with the coordination of classes, treatments, and services.
• Act as a point of escalation, ensuring smooth resolution of any service issues with discretion and grace.
• Ensure that all operational, safety, and brand standards are consistently met.

The Person:

• Experience in a client-facing role within luxury hospitality, wellness, or lifestyle settings.
• A natural host with exceptional communication and interpersonal skills.
• Ability to stay calm and professional in high-pressure situations.
• A refined sense of discretion, able to anticipate and adapt to the needs of a discerning membership.
• Highly organised with strong attention to detail.
• Passionate about wellness, performance, and delivering luxury experiences.

Your recruiter for this role is Izzy Roberts, Senior Recruiterat Jobs In. Fitness, and can be contacted simply by applying for this role below. Jobs In. Fitness are a fitness recruitment agency, specialising in hundreds of fitness jobs in the UK like these. If you are keen to be considered please ‘apply now’. Please note that only applicants matching the strict criteria above will be contacted as part of the recruitment process.