Luxury Travel Consultant – Customer Experience (Remote)

Prestige Travel Agency by Mich; Remote; GBP 100,000 - 125,000; Full time

Job summary

A leading travel agency is seeking a Travel Experience Specialist (Luxury & Leisure) to provide exceptional client support in planning and managing travel experiences. This fully remote role requires strong communication skills and experience in customer service, ideally within travel or hospitality. The successful candidate will coordinate travel needs with professionalism and attention to detail, ensuring high-quality service before, during, and after trips. The agency offers career development, flexible schedules, and travel-related perks.

Benefits

Flexible work schedule options

Travel-related perks and industry discounts

Career development and advancement opportunities

Qualifications

• Strong communication and interpersonal skills are necessary for this role.
• Customer service experience in travel or hospitality preferred.
• Ability to work independently in a remote environment is essential.

Responsibilities

• Provide responsive and professional support via phone, email, and online messaging.
• Assist clients with leisure and luxury travel reservations and itinerary updates.
• Monitor bookings to ensure accuracy and follow up for client satisfaction.

Skills

Strong communication and interpersonal skills

Customer service experience in travel

High level of organization

Ability to work independently

Job description

About the Position

Prestige Travel Agency by Mich is looking for a Travel Experience Specialist (Luxury & Leisure) to support clients in planning and managing exceptional travel experiences. This fully remote role focuses on delivering high-quality service, personalized support, and smooth coordination for clients before, during, and after their trips.

You will work closely with clients to ensure their travel needs are handled with professionalism, attention to detail, and a commitment to excellence—while working from the comfort of your home.

What You’ll Do

• Provide responsive and professional customer support via phone, email, and online messaging
• Assist clients with leisure and luxury travel reservations, itinerary updates, and special accommodations
• Communicate essential travel details, documentation requirements, and agency guidelines
• Monitor bookings to ensure accuracy and follow up to confirm client satisfaction
• Resolve client questions or concerns with care and a solutions-focused mindset
• Maintain organized records and update internal systems as needed

What We’re Looking For

• Strong communication and interpersonal skills
• Customer service experience in travel, hospitality, or a related field preferred
• Ability to work independently in a remote environment
• High level of organization and attention to detail
• Comfortable using digital tools, booking platforms, and communication software
• Passion for travel and creating positive client experiences

Why Join Us

• Fully remote position (work from anywhere within approved locations)
• Flexible work schedule options
• Career development and advancement opportunities
• Travel-related perks and industry discounts
• Collaborative and supportive team culture with training provided

Equal Opportunity Employer

Prestige Travel Agency by Mich is proud to be an equal opportunity employer and welcomes applicants from diverse backgrounds.