Luxury Reservations & Revenue Specialist

Cheval Collection Ltd; Greater London; On-site; GBP 28,000 - 35,000; Full time

Job summary

A luxury hospitality brand in Greater London is seeking a dynamic Reservations Executive to craft exceptional guest experiences while maximizing revenue. This full-time role requires proven experience in reservations within a luxury setting and exceptional interpersonal skills. Responsibilities include negotiating stays, collaborating across departments, and maintaining accurate guest records. Opportunities for professional growth and competitive benefits are offered. If you’re enthusiastic about delivering top-notch service, we’d love to have you on our team!

Benefits

Competitive salary + Service Charge

30 days annual leave

Company sick pay

Life Assurance

Season Ticket Loan

Learning and Development programmes

Discounts for Staff, Family and Friends

Pension contribution

Qualifications

• Proven experience in reservations or sales within a luxury hotel or serviced apartments environment.
• Confidence in handling guest matters, including complaints, professionally.
• Self-motivated and collaborative across global teams.

Responsibilities

• Negotiate stays and extensions with a focus on maximizing revenue.
• Provide accurate updates on guest requests and maintain records.
• Collaborate with teams to ensure seamless guest journeys.
• Handle complex guest matters professionally.
• Support the day-to-day running of the Reservations department.

Skills

Interpersonal skills

Computer literacy

Attention to detail

Organizational skills

Communication skills

Tools

PMS (Opera Cloud)

Microsoft Office tools

Job description

A luxury hospitality brand in Greater London is seeking a dynamic Reservations Executive to craft exceptional guest experiences while maximizing revenue. This full-time role requires proven experience in reservations within a luxury setting and exceptional interpersonal skills. Responsibilities include negotiating stays, collaborating across departments, and maintaining accurate guest records. Opportunities for professional growth and competitive benefits are offered. If you’re enthusiastic about delivering top-notch service, we’d love to have you on our team!