Luxury Reception Supervisor — Guest Experience Lead

Trades Workforce Solutions; Broadway; On-site; GBP 40,000 - 60,000; Full time

Job summary

A luxury hotel in the Cotswolds is seeking a Reception Supervisor to join its front office team. This vital role involves supporting the Front Office Manager, training and supervising receptionists, and providing exceptional guest service. The ideal candidate will be detail-oriented, have experience in hospitality, and possess strong customer service skills. The position offers a competitive salary package, generous holiday entitlement, and various perks to enhance employee well-being.

Benefits

Up to £33,076 package per annum

30 days holiday per year

Enhanced pension

Complimentary birthday lunch

Meals on duty

Onsite mental health first aiders

Employee assistance programme

Access to wellbeing resources

High Street discounts

Discounts on dining and stays

Healthcare cash plan

Qualifications

• Experience as a Receptionist or in Guest Services.
• Passion for hospitality and delivering exceptional guest experiences.
• Ability to work in a luxurious environment.

Responsibilities

• Support the Front Office Manager in reception team management.
• Provide a warm welcome to all guests.
• Oversee training and supervision of receptionists.
• Handle guest queries and complaints effectively.
• Monitor bookings, billing, and administrative accuracy.

Skills

Customer service

Team leadership

Attention to detail

Job description

A luxury hotel in the Cotswolds is seeking a Reception Supervisor to join its front office team. This vital role involves supporting the Front Office Manager, training and supervising receptionists, and providing exceptional guest service. The ideal candidate will be detail-oriented, have experience in hospitality, and possess strong customer service skills. The position offers a competitive salary package, generous holiday entitlement, and various perks to enhance employee well-being.