Luxury Guest Experience Lead - VIP Stays & Service

COREcruitment International; Guildford; On-site; GBP 41,000 - 53,000; Full time

Job summary

A luxury estate in Surrey is seeking an exceptional Guest Experience Manager. You will lead guest-facing teams to deliver outstanding service while overseeing the entire guest journey from communication before arrival to follow-up after their stay. Tailoring experiences for VIP and VVIP guests is crucial, along with monitoring feedback to drive improvements. This role provides an exciting opportunity for a service-driven professional committed to enhancing guest experiences and working collaboratively across all service areas.

Responsibilities

• Lead, coach, and inspire guest‑facing teams to deliver consistently exceptional service.
• Oversee the full guest journey, from pre‑arrival communication to post‑stay follow‑up.
• Manage all VIP and VVIP stays, ensuring tailored and personalised experiences.
• Monitor guest feedback, analyse trends, and drive continuous improvement.
• Collaborate closely with F&B, Spa, Rooms Division, and Events to ensure seamless operations.
• Support the implementation of guest experience initiatives and new service programmes.

Job description

A luxury estate in Surrey is seeking an exceptional Guest Experience Manager. You will lead guest-facing teams to deliver outstanding service while overseeing the entire guest journey from communication before arrival to follow-up after their stay. Tailoring experiences for VIP and VVIP guests is crucial, along with monitoring feedback to drive improvements. This role provides an exciting opportunity for a service-driven professional committed to enhancing guest experiences and working collaboratively across all service areas.