Luxury Front Office Duty Manager — Lead Guest Experiences

21c Museum Hotels; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxurious hotel in London seeks a Front Office Duty Manager to oversee operations and enhance guest experiences. You'll maintain high standards, manage shifts, and handle guest complaints. Ideal candidates will have prior leadership experience in a luxury setting, excellent communication skills, and a proven ability to foster teamwork. Benefits include competitive salary, employee card discount, and global growth opportunities.

Benefits

Competitive Salary

Discounted rates at Accor properties worldwide

Free Stays in the UK or Ireland (4 nights/year)

Luxurious night at our hotel with breakfast

Complimentary Meals While on Duty

Special Rates in F&B, Rooms & Spa

Exceptional Training and Development Opportunities

Global Growth Opportunities

Employee Assistance Program

Social Events and Activities

Qualifications

• Previous experience in a Front Office leadership or supervisory role, ideally within a luxury or upscale hotel environment.
• Strong guest focus with a passion for delivering exceptional service.
• Excellent communication and interpersonal skills.
• Proven ability to lead, motivate, and support a diverse team.
• Calm, professional approach with strong problem‑solving skills.
• Flexible to work a rotating shift pattern, including evenings, weekends, and public holidays.
• Experience with Opera PMS is desirable.

Responsibilities

• Maintain and exceed the standards indicated by Sofitel Benchmark, Forbes, and LQA.
• Assist with queries while maintaining confidentiality, particularly regarding guest information.
• Take responsibility for the running of the shift and ensure all tasks are completed.
• Handle guest complaints in the absence of management, following compensation guidelines.

Job description

A luxurious hotel in London seeks a Front Office Duty Manager to oversee operations and enhance guest experiences. You'll maintain high standards, manage shifts, and handle guest complaints. Ideal candidates will have prior leadership experience in a luxury setting, excellent communication skills, and a proven ability to foster teamwork. Benefits include competitive salary, employee card discount, and global growth opportunities.