Luxury Fashion Customer Care Specialist (EN/IT)

FARFETCH; United Kingdom; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading luxury fashion marketplace is seeking a Customer Service Advisor in the UK. You will handle customer inquiries across various channels, ensuring exceptional service. The ideal candidate has over a year of experience in customer service, fluent in English and Italian, with strong problem-solving and communication skills. Join a team that values excellence and employee well-being, offering a flexible working environment and benefits such as health insurance and training opportunities.

Benefits

Health insurance for the whole family

Flexible working environment

Training opportunities

Extra days off

Qualifications

• Minimum of 1 year experience in customer service, preferably in fashion or e-commerce.
• Excellent written and spoken English and Italian.
• Good IT skills for digital platform navigation.

Responsibilities

• Serve as the first point of contact for customers, resolving inquiries via email, phone, and chat.
• Provide information and advice related to products and services.
• Take ownership of case resolutions and advocate for the customer's needs.
• Manage demanding customers with professionalism and emotional intelligence.

Skills

Customer service experience

Proficient in English and Italian

IT skills

Communication skills

Multi-tasking ability

Job description

A leading luxury fashion marketplace is seeking a Customer Service Advisor in the UK. You will handle customer inquiries across various channels, ensuring exceptional service. The ideal candidate has over a year of experience in customer service, fluent in English and Italian, with strong problem-solving and communication skills. Join a team that values excellence and employee well-being, offering a flexible working environment and benefits such as health insurance and training opportunities.