Admin Officer

Virtual Bridges; Luton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A judicial role provider is seeking a dedicated individual to join the Luton Crown Court. The position requires providing face-to-face and telephone support to court users and legal professionals, preparing and processing court documentation, and ensuring smooth court operations. Applicants should possess strong customer service skills and previous administrative experience. This is a full-time, office-based role with a pay rate of £12.36 per hour until April 2026, with potential for extension.

Qualifications

• Strong customer service and communication skills (written and verbal).
• Previous administrative experience with knowledge of Microsoft Office.
• Excellent organisational skills and attention to detail.

Responsibilities

• Provide support to court users and legal professionals.
• Prepare documentation for court hearings.
• Handle applications and liaise with stakeholders.
• Support court clerking duties during hearings.

Skills

Strong customer service and communication skills

Previous administrative experience

Excellent organisational skills

Ability to manage workload independently

Positive attitude and willingness to learn

Tools

Microsoft Office

Job description

Overview

An exciting opportunity has arisen to join HM Courts & Tribunals Service (HMCTS), an agency of the Ministry of Justice, through Brook Street.

• Pay Rate: £12.36 per hour
• Location: Luton Crown Court
• Contract Type: Temporary until 14/04/2026 (with a view to extend)
• Hours: Full-time - 37 hours per week (Monday to Friday, 9:00 AM - 5:00 PM)

Luton Crown Court deals with serious criminal cases and plays a vital role in the justice system. The court supports judges, legal professionals, and court users to ensure hearings are delivered efficiently, fairly, and professionally.

Key Responsibilities

• Provide face‑to‑face and telephone support to court users and legal professionals
• Prepare and process documentation for court hearings
• Handle applications and liaise with internal and external stakeholders
• Support court clerking duties during hearings
• Scan and upload documents to internal court systems
• Schedule hearings and issue court documentation
• Process warrants and court‑related administration

This is a fully office‑based role – remote working is not available.

Skills & Experience Required

• Strong customer service and communication skills (written and verbal)
• Previous administrative experience with good knowledge of Microsoft Office
• Excellent organisational skills and attention to detail
• Ability to manage workload independently and prioritise tasks
• Positive, proactive attitude and willingness to learn
• Previous experience within a court, legal, or government environment is desirable but not essential

Additional Information

• A DBS (Disclosure and Barring Service) check is required prior to starting – this will be arranged by Brook Street.

To Apply

Please apply online or contact Basheer Dawoud at [e-mail]. Please include your CV, the job title, and your mobile number with your application.

Brook Street is proud to support the Armed Forces Covenant and, as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex‑military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.