Luggage Porter - The Municipal Hotel & Spa MGallery

RBH Hospitality Management; Liverpool; On-site; GBP 20,000 - 25,000; Full time

Job summary

A prestigious hotel group in Liverpool is seeking a Luggage Porter to create memorable guest experiences at The Municipal Hotel & Spa MGallery. The role involves warmly greeting guests, assisting with luggage, and providing local information. Ideal candidates should possess exceptional service skills, a professional demeanor, and safety awareness. You will be part of a team that values inclusivity and provides an extensive benefits package, including discounts and social events.

Benefits

Preferential hotel rates

Discounted local parking

Free meals on duty

Extra holiday for your birthday

Qualifications

• Experience in a customer service role, preferably in hospitality.
• Ability to lift and move luggage.
• Good communication skills.

Responsibilities

• Greet guests upon arrival and departure warmly and professionally.
• Assist guests with luggage and offer local knowledge.
• Maintain a clean and presentable entrance area.
• Liaise with Concierge and Reception teams for guest needs.

Skills

Exceptional service delivery

Personable and professional

Strong local knowledge

Safety awareness

Job description

Overview

Luggage Porter - The Municipal Hotel & Spa MGallery

The Exciting Opportunity

We opened the first 5 Hotel in Liverpool; The Municipal Hotel & Spa MGallery in May 2023 and have reset the clock within this historic building, bringing it back to life.

Our Heartists aspire to create memorable, heartfelt moments for all life enjoyers to experience unique stories from the past but also to immerse themselves into our hospitality, creating their own astonishing tales of MGallery magical moments.

We boast 179 stunning bedrooms set in a remarkable and inspiring landmark of the city.

Time is of essence and at the heart of The Municipal's story. The iconic clock tower and bells giving the tempo to a timeless melody.

Various restaurants, bars and a state-of-the-art spa sanctuary experience, will offer everyone the place to have the time of their lives, pause the clock and embark upon their own magical journey with MGallery.

MGallery - Boutique hotels with one-of-a-kind designs (accor.com)

A Day in the Life of a Luggage Porter at the Municipal Hotel & Spa MGallery

What you'll be doing...

As the Luggage Porter at the Municipal Hotel & Spa, MGallery Collection, you will be the first and last point of contact for our guests, setting the tone for their entire experience. This highly visible role requires a personable, professional, and welcoming individual who takes pride in delivering exceptional service. You will embody the warmth and charm of our 5-star hotel, ensuring every guest feels valued from the moment they arrive.

• Warmly greet all guests upon arrival and departure with a genuine smile and personalised service.
• Anticipate guest needs and proactively offer assistance with luggage from Dale Street to the hotel entrance (lifting and moving required) and vice versa upon departure.
• Organise, secure transport and deliver guest luggage to and from the bedroom within Brand timescales.
• Assist with opening doors, calling taxis, providing directions, and escorting guests as required.
• Provide accurate local knowledge about Liverpool's attractions, restaurants, events, and transport.
• Maintain a strong presence at the hotel entrance, offering a professional and approachable demeanour at all times.
• To be aware of all hotel services, venues and hours of operation.
• Liaise closely with Concierge and Reception teams to ensure seamless guest experiences.
• Ensure the entrance area is clean, safe, and presentable at all times.
• Handle any guest concerns or queries discreetly and professionally, escalating where necessary.
• Uphold the hotel's grooming and uniform standards to reflect a 5-star appearance.
• Ensure security awareness, monitoring the front area for any suspicious behaviour or safety concerns.

What We Offer

When you become one of our Heartists, you will also be a member of the Accor and RBH group with all the benefits that brings.

The ALL Heartists program is the benefits programme dedicated to Accor Heartists. It provides employees with the opportunity to enjoy memorable experiences throughout the year, thanks to preferential rates in hotels and exclusive discounts with a wide range of partners.

The RBH company benefits extend these offerings across RBH Managed hotels, Hapi Benefits, Refer and Reward Schemes, an extra day's holiday for your birthday and pension scheme.

To conclude this power trio, we have The Municipal Hotel benefits with friends and family rates, discounts, free meals on duty, gratuities, discounted local parking and social events.

What\'s not to love?

You will have access to a benefits package we believe truly works for our people and enhances our overall culture...

To learn more about our full benefits package, click here to watch our RBH employee benefits video.

Equal Opportunities

RBH Hospitality Management is an equal opportunity employer.

We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.

If at any point throughout our process you require reasonable adjustments, please contact [e-mail].

Apply now.

Let your passion shine.

#MGallery #MGalleryMoments #LifeatRBH