Luggage Porter

Firmdale Holdings Limited; Camden Town; On-site; GBP 10,000 - 40,000; Full time

Job summary

A luxury hotel group in London is seeking a Luggage Porter to join their team at The Soho Hotel. Responsibilities include welcoming guests, assisting with luggage, and supporting the front office operations. Ideal candidates will have a customer-focused attitude, strong organisational skills, and the ability to communicate effectively. The position offers a competitive hourly rate and various employee benefits, including health plans and training opportunities.

Benefits

Competitive hourly rate

Access to financial wellbeing app

Health cash plan

Discounted services

Complimentary meals

Flexible scheduling

Ongoing training

Cycle to work scheme

Qualifications

• Passion for delivering outstanding service.
• Ability to manage luggage and fulfill guest requests.
• Confidence in engaging with guests.

Responsibilities

• Welcome guests and assist with luggage.
• Deliver inspirational service and act as an ambassador.
• Support the concierge team with daily operations.

Skills

Customer-focused attitude

Excellent attention to detail

Strong organisational skills

Engaging communication

Enthusiasm

Job description

Overview

Are you ready to embark on a rewarding journey with Firmdale Hotels? We are a collection of award-winning, luxury hotels located in London and New York, renowned for our unique interiors and exceptional service. We have an exciting opportunity for a Luggage Porter to join our highly successful team at The Soho Hotel, one of our flagship properties in the heart of London. As a Luggage Porter, you will play a crucial role in our front office team, ensuring that every guest experience is memorable from the moment they arrive. Your primary responsibility will be to assist the concierge desk with the smooth running of daily operations. This includes managing luggage, providing information, and fulfilling guest requests efficiently. Firmdale Hotels is an international, award-winning group of 11 luxury hotels and 10 bars and restaurants in London and New York, renowned for their unique interiors and exceptional service.

We are committed to an inclusive workplace and welcome applicants from all backgrounds. In line with the Asylum and Immigration Act 1996, applicants must have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

Responsibilities

• Welcome guests with warmth and impeccable presentation, offering assistance with their luggage upon arrival and departure.
• Deliver exceptional and inspirational service, acting as an ambassador for the hotel.
• Assist with the organisation and storage of luggage, ensuring it is handled with care.
• Provide accurate and helpful information about hotel facilities and local attractions.
• Support the concierge team with various tasks to ensure smooth daily operations.
• Address guest inquiries and resolve any issues promptly and professionally.
• A customer-focused attitude with a passion for delivering outstanding service.
• Excellent attention to detail and strong organisational skills.
• A confident and engaging communicator who can build rapport with guests.
• Enthusiasm and a positive attitude in a fast-paced environment.

Awards and Recognition

Firmdale Hotels is recognized for excellence in hospitality. Examples of recent accolades include The Times Best Places to Work, The Kings Award for Enterprise, Cateys recognitions, and Michelin and AA awards across the portfolio.

Benefits

• Competitive hourly rate of £13.5 - £15 inclusive of service charge.
• Access to Wagestream – financial wellbeing app to stream earnings.
• Health cash plan (including contributions towards dental, optical, and therapies).
• Discounted cinema tickets, gym membership, travel, retailers and restaurants.
• Complimentary meals on shift.
• Referral bonus scheme for recommending top talent.
• Flexible scheduling without split shifts.
• Dry cleaning service for work attire and discounted personal dry cleaning.
• Enhanced holiday allowance based on length of service.
• Season ticket loan for convenient commuting.
• Ongoing training, professional development, and fully funded English lessons.
• Regular social events, team activities, and fitness sessions.
• Cycle to work scheme and annual long service awards.
• One allocated paid day per year for volunteering work.
• Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks.
• And more.