Lounge & Bar Waiter/Waitress

Elite Hotels (Rotherwick) Ltd.; Rotherwick; On-site; GBP 10,000 - 40,000; Full time

Job summary

A luxury hotel chain in Rotherwick is seeking dedicated individuals to ensure high standards of service and guest care across various Food & Beverage operations. Responsibilities include promoting hotel services, ensuring guest satisfaction, and supporting supervisory staff in daily tasks. This role aims to foster a positive experience for all visitors, making them feel valued and welcomed during their stay.

Qualifications

• High standards in customer service and guest care.
• Ability to promote hotel services and events effectively.
• Professional appearance and readiness for work.

Responsibilities

• Ensure professional Guest focus at all times.
• Promote varied services and events to all guests.
• Report immediately to the area supervisor to handle tasks.
• Attend pre-shift briefings as required.
• Proactively seek out tasks to support supervisory staff.

Job description

Overview of Role:

To ensure the highest standards of service and customer care are maintained regarding all aspects of Food & Beverage operations within the hotel. To include Conference & Banqueting, Restaurant, Lounge, Bars and Room Service, working within a service and sales-led culture

Key Responsibilities:

1. To ensure professional Guest focus at all times, to ensure all Guests are acknowledged warmly wherever you find them throughout the Hotel
2. To be an ambassador for Tylney Hall Hotel and promote our varied services and events to all guests
3. To arrive on shift well-presented and ready to work, report immediately to the area supervisor and take responsibility for ensuring you are equipped for the required tasks (eg; order pad and pen, bottle opener)
4. To attend pre-shift briefing as required, and to follow the direction of supervisory staff on duty with regard to tasks, asking for assistance if you are unsure or need support
5. To proactively seek out tasks to complete, and to support the supervisory staff on duty at all times

At Elite Hotels, we have a single-minded and unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about.