London 1st/2nd Line IT Support Analyst – Onsite

Intec Select Ltd; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A dynamic IT service provider is looking for a 1st/2nd Line Support Analyst to join their team in London. This full-time role involves delivering outstanding customer service, diagnosing technical issues, and supporting Windows and Office 365 environments. Ideal candidates will have over 3 years of IT support experience, strong problem-solving skills, and excellent communication abilities. The position offers a competitive rate of £180 - £200 per day on a 3-month contract, requiring 5 days onsite each week.

Qualifications

• Minimum 3+ years in IT support roles.
• Strong problem-solving skills and ability to work under pressure.
• Excellent communication and interpersonal skills.

Responsibilities

• Deliver outstanding customer service via phone, email, and face-to-face interactions.
• Diagnose and resolve technical issues efficiently, escalating when necessary.
• Assist with AOVPN, Autopilot, and Azure configurations.

Skills

Problem-solving

Communication

Windows 10/11 support

Office 365

Remote support tools

Active Directory

Mobile device support

Tools

IT Service Management (ITSM)

Job description

A dynamic IT service provider is looking for a 1st/2nd Line Support Analyst to join their team in London. This full-time role involves delivering outstanding customer service, diagnosing technical issues, and supporting Windows and Office 365 environments. Ideal candidates will have over 3 years of IT support experience, strong problem-solving skills, and excellent communication abilities. The position offers a competitive rate of £180 - £200 per day on a 3-month contract, requiring 5 days onsite each week.