Logistics Coordinator

Casablanca Paris; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading luxury fashion brand in Greater London is seeking a proactive Logistics Coordinator. In this role, you will be responsible for coordinating domestic and international shipments, managing export documentation, and ensuring effective communication with internal teams and transport providers. The ideal candidate will possess strong organisational and problem-solving skills, alongside a keen attention to detail. A passion for customer service and proficiency in Microsoft Excel are essential, while knowledge of Zedonk and WMS systems is an advantage.

Qualifications

• Strong organisational skills with great attention to detail.
• Ability to work independently and in cross-functional capacities.
• Confident and accountable for own tasks.

Responsibilities

• Coordinate domestic and international shipments.
• Manage export documentation and customs clearance.
• Maintain strong relationships with suppliers and logistics partners.

Skills

Organisational skills

Problem-solving skills

Numerical skills

Interpersonal skills

Communication skills

Commercial acumen

Microsoft Excel

Tools

Zedonk

WMS systems

Job description

Casablanca Paris represents a unique vision of luxury, blending Parisian elegance with multicultural influences. Founded with a commitment to exceptional craftsmanship and modern sophistication, Casablanca is defined by its free-spirited ethos and distinctive aesthetic. More than a fashion house, Casablanca offers an immersive lifestyle experience, where artistry, creativity, and innovation meet. As we continue to expand globally, digital excellence sits at the heart of our growth strategy. We are looking for ambitious talent to join us on this journey, shaping the way Casablanca connects with its community worldwide.

Overview

We are seeking a proactive and detail-oriented Logistics Coordinator to support the efficient movement of stock across our Retail and Wholesale channels. This role is responsible for coordinating domestic and international shipments, managing export documentation, and acting as a key point of contact between internal teams, 3PL partners, transport providers, and customers. The successful candidate will play a critical role in ensuring accurate stock allocation, timely deliveries, and smooth customs clearance, while maintaining strong relationships with suppliers, logistics partners, and key wholesale accounts.

The Role:

• Dispatching and allocation of stock for Retail and Wholesale channels
• Coordinate exports with our transport partners for Custom clearance and sharing documents
• Liaising with 3PL daily and responding to any queries regarding orders; Maintaining strong relationships.
• Arrange invoice and packing list paperwork for local, EU & international shipments in preparation for export from our warehouse, working closely with suppliers and internal colleagues to provide updates and tracking of all shipments
• Raise paperwork for and monitor Proforma payments
• Raising credit notes, import/export documentations, order/ invoice confirmation
• Manage and update the Customer Database master file
• Building a relationship with key customers through understanding any special requirements and timings negotiation to optimise service
• Responsible for wholesale return coordination, timely processing of inbound stock to warehouse
• Assist with the management of stock ensuring that stock is logged correctly, including processing stock receipts, returns and resolving any arising discrepancies.
• Supporting the department and management with any ad hoc requests.

Warehouse:

• Booking in of production deliveries in a timely manner.
• Monitor Production’s critical path for deliveries alongside Sales department for planning stock allocation to orders
• Coordinate Inbound/Outbound operations
• Stock level reconciliation between Zedonk and WMS
• Ensure workflow is optimised and all systems are working proficiently
• Coordinate bi-annual stocktakes including alignment

Customer Service:

• Respond to all customer queries related to shipments and tracking
• Manage and effectively resolve any customer claims for return or repair; coordinating returns to warehouse where appropriate

The Candidate:

• Strong organisational skills with great attention to detail
• Strong problem-solving and numerical skills
• Ability to work well independently and in cross-functional capacities
• A positive, self-starter and resilient attitude
• Great interpersonal and communications skills both written and verbal
• Commercial acumen in order to understand the financial impact of decisions taken and impact on end customer
• Ability to manage and deliver to deadlines while remaining calm under pressure.
• Confident and accountable for own tasks.
• Highly competent with the Microsoft office packages, specifically with Excel.
• Knowledge of Zedonk, WMS systems would be beneficial.
• Passionate about delivering impeccable customer service