Loans / Agency Documentation Lending Fulfillment Specialist

Bank of America; Bromley; On-site; GBP 50,000 - 70,000; Full time

Job summary

A major financial institution in the UK is seeking a skilled individual to lead complex projects in their operations environment. This role involves managing a team, developing critical products and systems, and ensuring effective communication with numerous business partners. The ideal candidate will possess strong critical thinking, decision-making, and problem-solving skills, making them essential in guiding new initiatives. This position comes with opportunities to enhance team performance and foster an inclusive workplace environment.

Responsibilities

• Leads the design, development, and implementation of complex products and services.
• Manages projects and directs activities of a team related to special initiatives.
• Advises as a technical expert on new complex initiatives.
• Builds relationships with business partners across Lines of Business.
• Defines responsibilities and accountabilities for key programs and projects.

Skills

Critical Thinking

Customer and Client Focus

Decision Making

Problem Solving

Risk Management

Adaptability

Attention to Detail

Collaboration

Issue Management

Analytical Thinking

Oral Communications

Presentation Skills

Job description

Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description

This job is responsible for resolving day-to-day complex problems, researching, and executing on complex transactions for multiple sites or larger business unit(s). Key responsibilities include leading the design, development, and implementation of products, systems, processes, and services using discretion within the project management methodologies, with a focus on continuous improvement.

Responsibilities

• Leads the design, development, and implementation of complex products, systems, and services in an operations environment using subject matter expertise
• Manages projects and direct activities of a team related to special initiatives
• Advices as a technical expert in assigned area by providing work direction, guidance, and training to employees and business partners on new complex initiatives
• Builds relationships with business partners across various Lines of Business
• Manages and defines responsibilities and accountabilities for key program and projects

Managerial Responsibilities

This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Opportunity & Inclusion Champion : Creates an inclusive team where members are treated fair and respectfully.
• Manager of Process & Data : Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement.
• Enterprise Advocate & Communicator : Delivers clear and concise messages that motivate, convey the "why" and connects contributions to business results.
• Risk Manager : Leads and encourages the identification, escalation and resolution of potential risks.People Manager & Coach : Knows and develops team members through coaching and feedback.
• Financial Steward : Manages expenses and demonstrates an owner's mindset.
• Enterprise Talent Leader : Recruits, on-boards and develops talent, and supports talent mobility for career growth.
• Driver of Business Outcomes : Delivers results through effective team management, structure, and routines.

Skills

• Critical Thinking
• Customer and Client Focus
• Decision Making
• Problem Solving
• Risk Management
• Adaptability
• Attention to Detail
• Collaboration
• Issue Management
• Analytical Thinking
• Oral Communications
• Presentation Skills

Learn more about this role