Lloyds Banking Group - Customer Support - Cirencester

Lloyds Banking Group; England; Hybrid; GBP 12,000 - 13,000; Part time

Job summary

A leading banking organization is seeking a part-time Customer Support representative to assist customers in various branches and online. Ideal candidates are people-focused with strong relationship-building capabilities. The role includes opportunities for skill development and adheres to an inclusivity framework. Benefits include a generous pension contribution and private medical benefits.

Benefits

Generous pension contribution

Annual performance-related bonus

Private medical benefit

22 days' holiday plus bank holidays

Wellbeing initiatives

Qualifications

• No previous financial services experience required.
• Ability to quickly build relationships to enhance customer experience.
• Passion to empathize and resolve queries.

Responsibilities

• Assist customers across various platforms including in-branch and remote.
• Follow the Skill Progression Framework to develop new skills.
• Collaborate with colleagues to meet customer needs.

Skills

People skills

Relationship building

Empathy

Integrity

Team collaboration

Job description

Overview

JOB TITLE: Customer Support

LOCATION(S): Cirencester. Working across our Lloyds and Halifax branches within a reasonable distance.

HOURS: 17.5 hours a week, including Saturdays

WORKING PATTERN: Part-time

SALARY: £12,500 increasing to £12,875 after 6 months in role

We operate a skill progression framework where you can increase your pay by developing new skills and taking on new activities, giving you the opportunity to earn £15,375 for our highest skill level.

About this opportunity

As one of our Customer Support colleagues, you\'ll learn, grow and develop within an inclusive organisation with genuine values focussed on putting people first making a difference to Customers, businesses and communities.

You could be in one of our branches helping our customers side by side, or working from home, doing your best to help the person at the other end of the line (we also connect via social media, web-chat and remote advice video calls).

Grow Your Career with Our Skill Progression Framework

Ready to take your career to new heights? Our Skill Progression Framework is designed to help colleagues advance by mastering new skills and earning valuable accreditations. Whether you\'re starting out or looking to enhance your expertise, our structured pathway offers clear steps for growth.

Begin with a solid foundation in Community Banking and work your way up to dealing with more complex customer needs. As you develop your skills, you will have the opportunity to progress your career and reward.

About us

From building a truly sustainable business to creating a place where people love to work, we need colleagues who are up for the challenge of our bold ambitions. Who are excited to push boundaries and make change happen. Together, we can grow with purpose.

What you\'ll need

• Crucially, you\'re a people person - to be honest and genuine, caring about helping people with their finances (no previous financial services experience required)
• The ability to quickly build relationships to give customers a fantastic experience.
• The passion to put yourself in the customers\' shoes, show empathy, acting with care and integrity - taking time to resolve queries and giving our customers confidence in the service you\'re providing.
• The commitment to deliver on your promises and going above and beyond for your customer.
• A genuine teammate - collaborating closely with colleagues to ensure your customers\' needs are met.
• If located in one of our hybrid locations, you will need to meet our Homeworking criteria, for example, a quiet, private room at home, stable internet connection.

About working for us

Our focus is to ensure we\'re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it\'s why we especially welcome applications from under-represented groups.

We\'re disability confident. So, if you\'d like reasonable adjustments to be made to our recruitment processes, just let us know.

Benefits

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Private medical benefit with BUPA
• Share schemes
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 22 days\' holiday (increases over time), with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies
• Salaries are reviewed annually on 1 April as part of our annual pay review

Ready for a career where you can have a positive impact as you learn, grow and thrive?

Apply today and find out more. (Please note our roles can generate a considerable amount of interest and close early so don\'t miss out on this opportunity to apply today.)