Lisbon Operations Customer Expert – Digital Banking

FH Collective Academy; Belfast; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading digital banking provider is seeking Operations Customer Experts based in Lisbon, Portugal. You will manage customer queries, handle complex cases, and work in a dynamic multicultural team. Ideally, candidates have strong English skills and a year of BFSI experience in Ireland. The role also offers competitive compensation and various benefits, including a relocation package and private health insurance.

Benefits

Private health & dental insurance

Career development opportunities

Social and cultural activities

Relocation support

Qualifications

• C1/C2 level English proficiency is required.
• Minimum 12 months of experience in Customer Service or BFSI in Ireland.
• At least 1 year of professional BFSI experience in Ireland.

Responsibilities

• Handle customer queries via phone, chat, and email with empathy.
• Provide first-contact resolution wherever possible.
• Manage complex cases including disputes and fraud investigations.

Skills

Strong communication skills

Empathy

Decision-making

Adaptability to new tools

Problem-solving

Tools

Slack

GSuite

CRM

Job description

A leading digital banking provider is seeking Operations Customer Experts based in Lisbon, Portugal. You will manage customer queries, handle complex cases, and work in a dynamic multicultural team. Ideally, candidates have strong English skills and a year of BFSI experience in Ireland. The role also offers competitive compensation and various benefits, including a relocation package and private health insurance.