Linen Porter

Hotelcare; Newcastle upon Tyne; On-site; GBP 20,000 - 24,000; Full time

Job summary

A leading hotel support services provider in Newcastle upon Tyne seeks a Linen Coordinator to manage stock levels and ensure quality service. Responsibilities include coordinating deliveries and supporting guest relations. Candidates should have strong time management and customer service skills, with an ability to work in a team and independently.

Benefits

Up to 28 days paid holidays

Free lunch on duty

Career progression opportunities

Automatic enrolment into a workplace pension

Qualifications

• Prior experience in a similar role, preferably within a hotel or hospitality environment is valuable.
• Familiarity with linen management procedures is advantageous.

Responsibilities

• Manage linen stock levels and coordinate deliveries.
• Adhere to health and safety policies.
• Provide guest assistance respectfully.
• Collaborate with team members to achieve cleanliness goals.

Skills

Physical ability to lift

Time management skills

Attention to detail

Customer service

Job description

Overview

Hours of work: 0-40 hours per week / Available to work some weekends.

Responsible To: Line Manager
Direct Reports: 0
Key Relationships: Coworkers, Guests, and Line Manager

Company Overview: HotelCare, the UK's foremost hotel support services provider, boasts over 30 years of experience serving up to 200 plus hotels nationwide. Offering premium staff and services, including cleaning over 10,000 rooms daily and catering to various sectors such as apartments, leisure facilities, public areas, and corporate offices, we collaborate with ICE UK and Abbe ltd to introduce sustainable cleaning solutions, reducing our carbon footprint while upholding quality service.

We offer a benefits package including

• Up to 28 days paid holidays.
• A permanent job with flexible working hours.
• Free Lunch on duty (site dependant).
• Full on-site training.
• Salary Finance with exclusive rates – access to loans or wage advances (available once probation is complete).
• Career progression with the opportunity to undertake a HotelCare Apprenticeship.
• Automatic Enrolment into a workplace pension, after 3 months’ service.
• Recognition, incentives and awards.

Job Description

Key Responsibilities

• Manage linen stock levels, coordinate deliveries, fulfill orders, and distribute linens.
• Adhere to health and safety policies, promptly report any issues, and maintain linen-related equipment.
• Ensure proper storage and manage linen inventory.
• Provide guest assistance respectfully, addressing concerns promptly.
• Collaborating with team members to achieve cleanliness goals and maintain a positive working environment.
• Following instructions from supervisors and managers regarding cleaning schedules and specific tasks.

Person specification

Experience

• Prior experience in a similar role, preferably within a hotel, resort, or hospitality environment, is valued, though not mandatory.
• Familiarity with linen management procedures, such as sorting, folding, and distribution, is advantageous.

Skills and knowledge

• Physical ability to lift, bend, and stand for extended periods.
• The ability to work individually and as part of a team.
• Strong time management skills.
• Attention to detail.
• Flexibility and willingness to learn.
• A ‘Can Do’ attitude.
• Adaptability to organisational needs.
• Ability to prioritise and multi-task.
• Capability to provide excellent customer service.
• Self-motivation and accountability.
• Ability to work confidentially and with integrity.
• Ability to work under pressure and to follow instructions.
• Awareness of safety regulations and compliance.

Flexibility

• You may be required to work different and/or additional hours of work (from those to which you have been previously notified in respect of any period) and carry out additional reasonable tasks to meet the needs of the Company and their clients.