Lifeline Caseworker

Cats Protection; United Kingdom; Hybrid; GBP 23,000 - 28,000; Full time

Job summary

A leading animal welfare charity in the UK seeks a Domestic Abuse Caseworker to support families fleeing domestic abuse by providing pet care services. This role requires assessing referrals and extensive communication with various stakeholders. Candidates should have experience in administrative tasks and pet care advice, as well as a full UK driving license. The charity offers a comprehensive benefits package, including health benefits and generous leave policies.

Benefits

Range of health benefits

26 days’ annual leave plus bank holidays

Salary Finance for financial wellbeing

Qualifications

• Good experience in administrative duties in a busy service.
• Experience giving pet care advice.
• Understanding the problems faced by families fleeing domestic abuse with pets.
• Confidence as a self-starter who has worked with volunteers.
• Comfortable driving a van.

Responsibilities

• Assess referrals and admit cats onto the service.
• Provide pet advice and support to volunteer foster carers.
• Work with stakeholders including pet owners and support services.
• Extensive communication and daily admin.

Skills

Administrative duties experience

Pet care advice experience

Public facing role experience

Understanding of domestic abuse issues

Volunteer management experience

Full manual UK driving license

Animal welfare experience

Job description

Team : Lifeline

Location: Hybrid, covering the London and South East region with frequent travel

Work pattern: 35 hours per week, Monday to Friday, 9am – 5pm

Salary: Up to £27,466.16 per year

Contract : Permanent

Due to the nature of this role, this post is for women only and is exempt under Schedule 9 of the Equality Act 2010.

This role requires a basic DBS check.

We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.

Will you join us and make life better for cats?

Responsibilities of our Domestic Abuse Caseworker :

• assessing referrals and admitting cats onto the service
• providing pet advice and support to our volunteer foster carers
• working with other stakeholders such as pet owners, domestic abuse support services, and internal Cats Protection employees or other agencies
• extensive communication via phone, email and in person, as well as daily admin and extensive driving

About the Lifeline team :

• Lifeline is a pet fostering service for anyone fleeing domestic abuse
• the majority of our referrals come from women fleeing domestic abuse via women-only services.
• the service places cats into volunteer foster homes on a temporary basis until their owners can be reunited with them.
• our team consists of a National Lifeline Manager, Lifeline Manager and Lifeline Caseworkers

What we’re looking for in our Domestic Abuse Caseworker :

• good all-round experience of performing administrative duties in a busy service
• previous professional experience giving pet care advice
• previous experience in a public facing rolean understanding of the problems experienced by families fleeing domestic abuse with pets
• a confident self-starter who has had experience of working with volunteers and home visiting
• a full, manual UK driving license and comfortable driving a van
• experience of working in the animal welfare sector and able to provide basic cat welfare and behaviour advice

What we can offer you :

• range of health benefits
• 26days’ annual leave plus bank holidays, increasing with length of service
• Salary Finance, which empowers you to take control of your financial wellbeing
• and much more, which you can learn about here

Interested? Here’s how to apply :

Application closing date : 28 December 2025

Interview date : 05 and 06 January 2026

Please note, we do not accept applications or speculative CVs from agencies.

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.

If successful, your recruitment journey will include :

1. anonymised application form

2. virtual interview and written exercise on Microsoft Teams

Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.

Please email [e-mail] if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey.

We operate a bias‑free application process in our commitment to equity, diversity and inclusion. To assess your application quickly, fairly and objectively, please fully complete the qualifications and work history sections of our online application form.

Redacted CVs may be accepted by exception.

We believe being an inclusive, diverse organisation – where we welcome diversity of thought, value individuals’ experience and can reach and partner all areas of society – is crucial if we’re to help more cats. Our ambition is to work together to promote a more inclusive environment, which attracts all candidates and signals our commitment to celebrate and promote diversity.

There’s a place for everyone at Cats Protection and we encourage applications from talented people across all communities.

Cats Protection is committed to safeguarding children and adults at risk and protecting anyone that comes into contact with us from harm. We expect all employees and volunteers to share this commitment. You may be subject to a criminal record check if required for the role.