Library Team Assistant

Hampshire County Council; Havant; On-site; GBP 20,000 - 25,000; Part time

Job summary

A local council in Havant is seeking a Library Team Assistant to support community engagement and provide excellent customer service at Leigh Park Library. This role involves promoting services, working with partners, and leading activities that strengthen local connections. Ideal candidates will have experience in a customer-facing role and strong communication skills. The position offers a supportive team environment and opportunities for professional development.

Benefits

Employee Assistance Programme

Generous annual leave

Access to Local Government Pension Scheme

Career development opportunities

Qualifications

• Experience in a busy, customer-facing role with a friendly, inclusive approach.
• Strong communication and presentation skills, with confidence speaking to large groups.
• Resilience to handle challenging interpersonal situations calmly and professionally.
• Good digital skills and willingness to learn new systems and engage on social media.
• Physically able to carry out manual tasks.

Responsibilities

• Create a welcoming space and help customers access library services.
• Promote services in the community and present to large groups.
• Work with partners and support them in delivering services.
• Help customers build digital confidence and support with admin tasks.
• Lead activities like Rhyme Time and Story Time.

Skills

Customer service

Strong communication

Presentation skills

Digital skills

Resilience

Job description

Make a real difference in your local community as a Library Team Assistant at Leigh Park Library, part of the new Best Start Family Hub initiative. This is a varied, people-focused role, combining excellent customer service and library activities with community outreach – promoting services in schools, community centres, and other venues. You’ll also work closely with partners, welcoming them into the library and supporting initiatives that strengthen local connections. If you enjoy variety, teamwork, and helping others, this is the role for you.

“I truly look forward to coming to work each day. I continue to learn new skills and see the positive impact our service has within the community – it’s incredibly fulfilling.” – Library Team Assistant

What you’ll do

• Create a welcoming, inclusive space and help customers of all ages access library services.
• Promote Best Start services in the community, including presenting to large groups such as school assemblies.
• Work with partners, welcoming them and their clients to the library and supporting them in delivering their services.
• Help customers build digital confidence and support with admin tasks including payments, calls, and stock management.
• Lead activities like Rhyme Time and Story Time and promote reading initiatives.
• Carry out manual tasks such as moving furniture, lifting boxes, and setting up spaces for activities.

What we’re looking for

• Experience in a busy, customer-facing role with a friendly, inclusive approach.
• Strong communication and presentation skills, with confidence speaking to large groups and engaging diverse audiences.
• Resilience to handle challenging interpersonal situations calmly and professionally.
• Good digital skills and willingness to learn new systems and use social media to engage with the community.
• Physically able to carry out manual tasks such as moving stock and setting up spaces.

Why join us

• Be part of a supportive, caring team that takes pride in making a positive impact.
• Enjoy a varied, feel‑good role that helps people and strengthens community connections.
• Benefit from a comprehensive induction and training plan, as well as ongoing opportunities for career development.
• Enjoy a good work‑life balance with fixed shifts on a two‑week rota and no Sunday or Bank Holiday working.
• Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice.
• Competitive benefits package, including generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme.

Want to see what it’s like?

If you'd like to experience the environment first‑hand, we warmly encourage you to pop into your local library – you’ll quickly see how dynamic, welcoming, and community‑driven our spaces really are!

Your working pattern

• Week 1: Tuesday 9am ‑ 5pm | Thursday 9am ‑ 5pm | Friday 9am ‑ 5pm | Saturday 9am ‑ 1:30pm.
• Week 2: Thursday 9:30am ‑ 5pm | Friday 9am ‑ 5pm | Saturday 9am ‑ 1:30pm.

To learn more about this role, please review our Candidate Pack available on our website. Please click on the Apply button for details.

Please note: We are unable to offer sponsorship for this role and therefore it is essential that you already have the right to work in the UK before applying.

Other job titles you may be searching for: Library Assistant, Community Library Support, Customer Service Assistant, Library and Information Assistant, Community Engagement Assistant, Visitor Services Assistant, Community Hub Assistant, Learning Support Assistant, Outreach and Events Assistant, Administrative Assistant, Customer Support Assistant.