Library Learning Advisor

The University of Law Ltd; Manchester; On-site; GBP 28,000 - 34,000; Full time

Job summary

A leading education institution in Manchester seeks a Library Learning Advisor to support students and staff with information literacy and learning skills. You'll design workshops, manage library resources, and deliver excellent customer service in a dynamic environment. This full-time position offers a salary of up to £33,354, generous leave, and additional benefits including a medical scheme and pension plan.

Benefits

Salary up to £33,354

30 days annual leave + bank holidays

Private Medical Scheme

Contributory Pension Scheme

Training and Qualifications

Season Ticket Loans

Qualifications

• Confident level of digital literacy, including use of Microsoft Office.
• Demonstrable customer care experience in educational settings.
• Ability to work alone and unsupervised with attention to detail.
• Skills in multitasking and managing diverse queries effectively.
• A polite and positive demeanor in all interactions.

Responsibilities

• Design and deliver skills workshops and webinars for students.
• Support students with queries and refer to appropriate resources.
• Provide high-quality customer service in person and online.
• Maintain the library print collection and environment oversight.

Skills

Digital literacy

Customer care experience

Attention to detail

Ability to manage interruptions

Positive attitude

Tools

Microsoft Office

Library systems

Discovery tools

Databases

Job description

Overview

We are looking to recruit a Library Learning Advisor, aligned to our Study Skills team, part of our Library & Learning Skills department. You will be working from our Manchester-based campus full-time. This is a permanent position, working 35 hours per week. As a Library Learning Advisor, you will be working across the entire Library & Study Skills Service to help students and staff explore our collections, make use of our learning spaces and engage with our skills support services. You will be answering student and staff enquiries, deliver workshops and undertake stock management activities. You will be a key member of the team, enabling students and staff to develop strong information literacy, digital and academic skills through the provision of specialist training and support.

Responsibilities

• Design and deliver skills workshops and webinars to enable students and staff to develop their information literacy, digital and academic skills
• Assess and respond to students\' individual skills needs, supporting students with simple and complex queries, and triaging or referring onto learning resources and other experts in the team as necessary
• Support the delivery of high-quality customer service to students and staff of the University of Law, both in person via roving and online via our enquiry and chat service and our 1-2-1 appointments service
• Maintain the library print collection and monitor the library environment

Qualifications

• Confident level of digital literacy, including use of Microsoft Office, library systems, Discovery tools and databases
• Demonstrable customer care experience
• Able to work alone and unsupervised, with good attention to detail
• Ability to deal with frequent interruptions while concentrating on diverse tasks
• Polite, helpful and positive attitude

Benefits

• Salary up to £33,354
• Generous annual leave entitlement of 30 days (+ bank holidays)
• Private Medical Scheme and Life Assurance
• Contributory Pension Scheme
• Training and Qualifications (including Course Sponsorship/Fee Discount)
• Season Ticket Loans and Student Discounts