Library Assistant

Leicestershire County Council; Oadby; On-site; GBP 20,000 - 25,000; Full time

Job summary

A local government council in Oadby is seeking a Library Services Assistant to provide high-quality library services. The role involves helping users find information, assisting with IT use, shelving books, and delivering engaging library events. Ideal candidates should possess strong customer service skills and an interest in digital technology. This position offers a chance to share a passion for reading and serve the local community effectively.

Qualifications

• Experience and interest in digital technology.
• Understanding of delivering a high level of customer service.
• Excellent written and verbal communication skills.

Responsibilities

• Provide a welcoming library service to all customers.
• Support library users in finding information and resources.
• Assist users to use IT systems.

Skills

Customer service

Digital technology

Written communication

Verbal communication

Teamwork

Time management

Education

ECDL or ITQ level 2 qualification

Job description

Overview

As a Library Services Assistant, you will work as part of a team responsible for providing a high quality, welcoming, and efficient library service to all customers. You will support library users to find the information and resources they need, assist them to use IT systems, shelve and display books and other materials, and deliver library events such as IT tasters and sessions for under 5s. You will also be required to promote customer choice and enjoyment in reading, and the service's digital offer including e-books and online reference resources.

Do you love reading and want to share this passion with others? Do you enjoy providing excellent customer service? If so, why not consider becoming a Library Services Assistant.

Responsibilities

• Provide a high quality, welcoming, and efficient library service to all customers.
• Support library users to find information and resources they need.
• Assist users to use IT systems.
• Shelve and display books and other materials.
• Deliver library events such as IT tasters and sessions for under 5s.
• Promote customer choice and enjoyment in reading and the service’s digital offer (including e-books and online reference resources).

Qualifications

• Experience of, and an interest in, digital technology including an ECDL or ITQ level 2 qualification or equivalent practical experience.
• Understand the importance of delivering a high level of customer service.
• Excellent written and verbal communication skills and the ability to deliver events, activities, and tasters.
• Good literacy and numeracy skills to undertake the duties of the role.
• Ability to work as part of a team and on your own initiative.
• Good time management skills and the ability to work to deadlines.

Other requirements

Reasonable adjustments will be considered for applicants with a disability. We are a Disability Confident Employer.

How to apply

If you share our passion to make a difference for the people of Leicestershire, we'd love to hear from you. Click the apply button to submit your application, ensuring that you upload a supporting statement that explains how you meet the criteria listed in the "About You" section above. Without this information, we won't be able to assess your suitability for the role, and your application will be rejected. For tips on how to write your statement, see the How to Apply section on our career site.