Library Assistant

Libraries NI; Mid and East Antrim District; On-site; GBP 10,000 - 40,000; Part time

Job summary

A public library service in Northern Ireland seeks Temporary Library Assistants for various locations. Responsibilities include assisting clients with services, participating in promotional activities, and maintaining records. Candidates must have at least five GCSEs including English and Maths, alongside customer service experience. Positions are part-time and offer opportunities for professional development.

Benefits

Minimum 23 days annual leave plus 12 statutory holidays

Local Government Pension Scheme

Occupational Sick Pay

Learning and Development opportunities

Flexible Working / Work Life Balance

Qualifications

• Minimum of five GCSEs including English and Maths or equivalent.
• One year experience in a face-to-face customer-focused role.
• Experience in using Information Communication Technology (ICT).

Responsibilities

• Assist clients in using library services and facilities.
• Participate in promotional activities and events.
• Maintain records and collate statistics as required.

Skills

Customer service

Teamwork

Oral communication

Written communication

ICT proficiency

Education

Five GCSEs at grades A-C / 9-4 including English and Maths

Job description

Libraries NI seeks to recruit motivated and enthusiastic Temporary Library Assistants, to work in the Mid and East Antrim Area, providing an excellent opportunity to develop your experience with Libraries NIThere are currently 8 temporary part-time posts available immediately as follows:Broughshane Library 10 hours per weekCarrickfergus Library 23 hours per weekCarrickfergus Library 16 hours per weekCarrickfergus Library 12 Hours per weekGreenisland Library 14 hours and 30 minutes per weekGreenisland Library 8 hours and 30 minutes per weekLarne Library 18 hours per weekWhitehead Library 20 hours per weekNB These are temporary posts, subject to review, pending the organisation and structure review and dependent on business need. Please note these posts are for a period of 50 weeks and may be extended, made permanent, or terminated for any valid reason.Successful candidates will be placed on a reserve list for a period of 12 months and may be offered a temporary part time (up to a maximum of 29 hours per week) Library Assistant vacancy as and when it arises.Terms and Conditions of employment are National Joint Council for local government and successful post holders will have access to:Minimum 23 days annual leave plus 12 statutory holidaysLocal Government Pension Scheme and benefitsOccupational Sick Pay SchemeOccupational Health ServicesAccess to Private Health Care SchemesHealth and Wellbeing Employee Assistance ProvisionLearning and Development opportunitiesEnhanced Maternity/Adoption and Paternity LeaveFlexible Working / Work Life BalanceCareer Break schemeThe closing date for applications is Wednesday 1 October 2025 at 11:59pm.Libraries NI is responsible for the provision and delivery of a public library service in Northern Ireland, connecting people with information, ideas and experiences. Our values are Caring, Responsive and Accountable strengthening a culture that is inclusive, engaging, supportive and provides opportunities for our staff to advance their career and deliver excellent customer focused servicesWe are an equal opportunities employer. We welcome applications from all suitably qualified persons. All appointments will be made on merit.Further details are available from the Libraries NI website by clicking the APPLY NOW button, by telephone: [phone] or email: [e-mail]

Responsibilities

• Assist clients to make best use of services and facilities.
• Assist with the routine delivery of the programme of promotional activities to include school class visits, story time, user education events, special initiatives etc.
• Assist with the day to day routine procedures and the delivery of client focussed library services in the areas of learning, information, leisure and culture.
• Assist with collation of statistics and maintenance of appropriate records as required.
• Play an active role within the team in ensuring that all services are provided to consistently high standards and comply with current library policy and procedures.
• Provide the first response to comments and complaints from the public within the guidelines of the Library Services complaint procedure.
• Attend and participate in training and staff development programmes in compliance with Libraries NI Staff Development Policy, including staff Appraisal
• Co-operate as required in the introduction, development and operation of any Information Communications Technology relevant to the grade.
• Keep abreast of initiatives and developments within the library service.
• Contribute to the delivery of training on routine aspects of Public Service Point work.
• Assist with the maintenance of an orderly, safe and welcoming environment for clients and colleagues in accordance with Libraries NI Health and Safety policy.

Skills and Qualifications

• A minimum of five GCSE/GCE O levels at grades A-C / 9-4 or equivalent, including English and Maths or equivalent/higher qualification
• At least one years’ experience of working with the public in a face to face customer focused environment
• Experience of using current Information Communication Technology (ICT) for accessing, selecting and using information
• Experience of working in a team environment
• Good oral and written communication skills.
• Be able to work a mix of mornings, afternoons, evenings and weekends both at base and in other service points as required.
• Have no criminal record which would prevent working with children and/or adults at risk.
• Experience of supporting, contributing to or delivering events or activities.
• Experience of providing a face to face service to a diverse range of the public, which must include evidence of working with children and older people, in a customer focused environment.
• Experience of working in a public, academic or specialist Library.

Further Information