Liaison Officer

Age UK Coventry and Warwickshire; Coventry; On-site; GBP 80,000 - 100,000; Full time

Job summary

A local charity in Coventry is looking for a Liaison Officer to support older clients by visiting them at home and ensuring their care needs are met. Responsibilities include delivering a Financial Literacy programme and conducting welfare checks for clients. Applicants must have a full driving license and access to a vehicle, or they will support and empower older individuals in financial affairs as well as maintaining accurate records and adhering to safeguarding procedures.

Qualifications

• Experience of working with a range of diverse people and communities.
• Knowledge of The Mental Capacity Act 2015 & The Care Act 2014.
• Understanding of Safeguarding.

Responsibilities

• Visit clients in their home to check on their welfare.
• Record and report updates and concerns to caseworkers.
• Identify changes to client care or needs.

Skills

Good I.T skills

Verbal and listening skills

Self-motivated

Organisational skills

Interpersonal skills

Teamwork

Education

Commitment to professional and personal development

Tools

Microsoft Office

Job description

As a Liaison Officer, you will visit clients in their homes and establishments to ensure their ongoing support needs are being met by the service and complete financial checks.

Main duties of the job

As a Liaison Officer, you will also deliver our Financial Literacy programme to clients across Warwickshire, supporting them with their financial affairs. This is an extremely rewarding role where no two days are the same.

Since the role involves daily travel across Coventry and regular travel across Warwickshire, applicants must have a full driving licence and access to a vehicle for the purposes of work.

Full training and support is provided.

About us

We're a local charity working in the community to support older people, their families and carers.

We want everyone to be able to love later life.

Job responsibilities

The key principle behind this role is for the liaison officers to visit clients in their own home or residence and to ensure that the Key Activities and Main Responsibilities are adhered to.

Car driver and full driving licence is essential criteria for this role.

1. To visit clients in their home to check on their welfare, record and feedback to caseworkers any updates and/or concerns.
2. Check receipts of clients expenditure where appropriate, whilst on visits.
3. To identify and report back any changes to the clients care or support needs. Including identifying if further funds may be needed by the client to purchase items for themselves.
4. To consider the clients best interests at all times as outline in the Mental Capacity Act 2005.
5. To complete detailed notes of each visit and input onto the client database.
6. Observing and adhering to safeguarding procedures, reporting any concerns in a timely manner(training will be provided).
7. Attend team and supervision meetings.
8. To adhere to all relevant organisation policy with particular reference to health and safety, GDPR and confidentiality.
9. To comply with all relevant legislation.
10. To undertake appropriate training and personal development as required for the role.
11. Facilitate the delivery of the Financial Literacy programme, ensuring that the required stages are completed in line with the programme structure.
12. Escalate non-compliance of Financial Literacy programme to the Team Leader.
13. To portray a positive image of the organisation both internally and externally.
14. Ability to travel independently (driving license and car for work purposes).
15. To undertake such other duties as may be reasonably required, consistent with the nature and grade of the post.

Person Specification

Experience

• Experience of working with a range of diverse people and communities.
• Knowledge of The Mental Capacity Act 2015 & The Care Act 2014.
• Understanding of Safeguarding.

Skills and Abilities

• Good I.T skills, in particular the ability and willingness to learn new IT systems. Experience and use of Microsoft Office applications.
• Good verbal and listening skills coupled with an ability to communicate confidently, sensitively and effectively with a wide range of clients and other stakeholders.
• Highly self-motivated and able to work confidently on own initiative.
• Good organisational skills.
• Excellent interpersonal skills.
• Ability to work well as part of a team, with a flexible approach and ability to respond quickly to changing priorities.

Qualifications

• Demonstrable commitment to professional and personal development

Personal Qualities

• Approachable and trustworthy
• Self-motivated
• Flexible and adaptable

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.