Level 2 Support Lead AI-Driven FinTech Ops

Hawk; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading technology firm in Greater London seeks an experienced Level 2 Support Team Lead to build and manage a technical support team. The role involves providing technical guidance, resolving complex issues, and collaborating with engineering teams. The ideal candidate will have over 7 years of hands-on experience in tech support, along with strong communication and problem-solving skills. This full-time position offers an opportunity to make a meaningful impact in the technology sector.

Qualifications

• Over 7 years of hands-on experience in tech support.
• Experience in leading a technical support team.
• Strong communication and problem-solving skills.

Responsibilities

• Build and manage a technical support team.
• Lead technical guidance and resolve complex issues.
• Collaborate with engineering teams.

Skills

Communication Skills

Problem-Solving Skills

Job description

A leading technology firm in Greater London seeks a Level 2 Support Team Lead to build and manage a technical support team. The role demands leading technical guidance, resolving complex issues, and collaborating with engineering teams. Ideal candidates will have over 7 years of hands-on experience in tech support with strong communication and problem-solving skills. This position offers full-time employment and the chance to make a meaningful impact in technology.