Level 2 IT Support Specialist

Chaucer; City of Westminster; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading IT services provider in the UK is seeking a skilled IT Support Technician to provide remote helpdesk support and troubleshoot a variety of technical issues. Responsibilities include managing customer requests via phone and ticketing systems, resolving hardware, software, and networking problems, and possibly visiting customer sites when required. The ideal candidate will have experience in an MSP environment, a strong understanding of relevant technologies, and excellent customer service skills. A variable working hour commitment may be necessary.

Qualifications

• Experience in a Managed Service Provider (MSP) Helpdesk environment.
• Ability to manage tickets using a ticketing system.
• Strong understanding of networking concepts including TCP/IP, DNS, DHCP and VPNs.

Responsibilities

• Provide remote helpdesk support via phone, email, chat, and ticketing systems.
• Diagnose and resolve hardware, software, and network issues.
• Attend customer sites for installation, configuration, maintenance, and repair.

Skills

Remote helpdesk support

Problem-solving

Customer service

Network troubleshooting

Office 365 administration

Tools

Active Directory

Command Prompt

Event Viewer

Job description

A leading IT services provider in the UK is seeking a skilled IT Support Technician to provide remote helpdesk support and troubleshoot a variety of technical issues. Responsibilities include managing customer requests via phone and ticketing systems, resolving hardware, software, and networking problems, and possibly visiting customer sites when required. The ideal candidate will have experience in an MSP environment, a strong understanding of relevant technologies, and excellent customer service skills. A variable working hour commitment may be necessary.