Lending Operations Analyst

Adecco; Birmingham; Hybrid; GBP 17,000 - 18,000; Full time

Job summary

A leading recruitment agency is seeking a Lending Operations Analyst in Birmingham for a 6-month contract. This hybrid role involves case management and stakeholder engagement within a supportive team. The ideal candidate will have strong analytical skills, be comfortable with digital platforms, and possess a quality-driven mindset. Enjoy a work-life balance while working with modern tech in the financial sector. Benefits include weekly pay, annual leave, and a pension scheme.

Benefits

Weekly pay

Online payslips

Annual leave allowance

Employee Assistance Programme

Eye care vouchers

Access to discounted shopping vouchers and services

Smart Spending App

Workplace Pension Scheme

Qualifications

• Fast learner able to pick up new systems quickly.
• Experience in FCA-regulated environments or banking is beneficial.
• Quality-driven individual capable of working independently.

Responsibilities

• Building relationships with stakeholders and customers.
• Handling various loan-related enquiries and managing cases efficiently.
• Ensuring all documentation meets regulatory and quality standards.

Skills

Stakeholder management

Analytical skills

Attention to detail

Technical confidence with digital platforms

Job description

Overview

Job Title: Lending Operations Analyst

Location: Birmingham - Colmore Row

Hourly Pay Rate: £17.80

Contract: 6-month assignment

Hybrid Working: 3 days remote / 2 days in-office (Thursdays required in office)

Training: Full training provided (hybrid delivery)

✦ About the Role:

We're recruiting a Lending Operations Analyst to join a dynamic Lending Operations Team, supporting the Loans Department with high-quality case management, stakeholder engagement and customer verification. This is a great opportunity for someone analytical, detail-focused and eager to learn new systems and processes.

This role is email and admin-based (not telephony) and involves managing business banking customer requests case-by-case using modern workflow tools.

What You\'ll Be Doing

• Stakeholder & Customer Engagement:
  • Building strong relationships with brokers, internal teams and business banking customers
  • Updating stakeholders via internal platforms such as PEGA and ABCS
  • Liaising with the Loans Department to progress each case efficiently
• Case Management:
  • Handling a variety of loan-related enquiries such as: Loan statements, Breaks in loans, Capital repayment holiday requests
  • Working to clear SLAs, ensuring productivity and accuracy
  • Investigating customer queries using multiple CRM and verification tools
  • Managing auto-responses and centralised verification platforms
  • Working within a new, streamlined workflow process
• Administrative Excellence:
  • Email-based case handling (no telephone work)
  • Ensuring all documentation and validations meet regulatory and quality standards
  • Accurately processing data while spotting anomalies or missing details

What We\'re Looking For

• This role would suit you if you are:
• A fast learner who can pick up new systems quickly
• Technically confident and comfortable using multiple digital platforms
• Experienced in stakeholder management
• Analytical, with strong attention to detail
• Quality-driven and able to work independently
• From a background in FCA-regulated environments, Lending, Banking, Operations or an Analyst-type role (not essential but beneficial)

Why You\'ll Love This Role

• Opportunity to work within a modern lending environment using new tech and workflow tools
• Supportive team with centralised training
• Hybrid working for great work-life balance
• Chance to build strong professional relationships in a reputable financial setting

Benefits

• Weekly pay
• Online payslips
• Dedicated aftercare team
• Annual leave allowance
• Employee Assistance Programme
• Access to Able Futures
• Eye care Vouchers
• Access to Boost benefits such as discounted shopping vouchers, services, attraction tickets and more
• Smart Spending App
• Workplace Pension Scheme

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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