Leisure Operations Manager - Elstree

Village Hotels; Borehamwood; On-site; GBP 30,000 - 45,000; Full time

Job summary

A well-known leisure company in Borehamwood is looking for an operations leader to manage their leisure clubs and ensure outstanding service quality. You will work closely with the Leisure Club Manager, driving excellence in the member experience through effective team motivation and seamless operations. Ideal candidates will exhibit a passion for fitness and leisure, alongside expert operational knowledge. This role offers various benefits, including wellness memberships and discounts at Village Hotels.

Benefits

Complimentary Health and Wellness Membership

Discount on overnight stays

Friends and Family discounted stays

50% discount on food and drink

Excellent training and development

Flexible working hours

Company pension scheme

Life insurance

Qualifications

• Must have a passion for leisure and fitness.
• Expert knowledge of leisure operations required.
• Attention to detail and a drive for excellent member experience.
• Must be motivational and passionate about team development.

Responsibilities

• Keep clubs running smoothly alongside the Leisure Club Manager.
• Ensure high levels of member satisfaction through excellent service.
• Motivate and lead teams in delivering seamless operations.

Skills

Passion for leisure and fitness

Expert knowledge of leisure operations

Attention to detail

Motivational and passionate about team development

Job description

Overview

Awesome people are crucial to making our awesome clubs run smoothly. Working alongside the Leisure Club Manager, you'll keep our clubs running like a well‑oiled machine. It's your job to keep both our members happy, through efficient process and a dedication to customer excellence. Our team of fitness fanatical crew will help ensure you're getting the very best out of the people around you. A natural leader, you'll understand what makes a workplace great, and motivate your teams to push boundaries, through killer customer service, seamless operations and a passion for all things fitness. You're super organized, so you'll have no problem multi‑tasking to ensure all key areas are tackled, from managing the poolside to coaching members on the gym floor.

A passion for leisure and fitness • Expert knowledge of leisure operations • Attention to detail and a drive to ensure that the highest levels of member experience are consistently delivered • Motivational and passionate about developing and nurturing your team

You have a passion for helping others perform to their maximum potential, whether that's a member hell bent on smashing their goals or a team member keen to carve out a solid career in the fast paced fitness industry. They've got your back. And we've got yours. Ready? Work, Grow, Play! Here at Village Hotel Club we are all about embracing personality, individualism and fun. Forget stuffy hotels built around formality, pomp and ceremony. We create lively, modern spaces for our guests to work, eat, relax, play and exercise. With hotels and leisure clubs Aberdeen to Bournemouth and more opening soon, we rely on you to deliver service that puts us head and shoulders above the competition. Join us and we can offer you benefits.

Qualifications

• A passion for leisure and fitness
• Expert knowledge of leisure operations
• Attention to detail and a drive to ensure that the highest levels of member experience are consistently delivered
• Motivational and passionate about developing and nurturing your team

Benefits

• Complimentary Health and Wellness Membership at your home Club for you and a family member/friend worth £1,500 a year.
• Discount on all overnight stays at Village Hotels, meaning you can experience our hospitality from 35 with a friend and even grab an excellent breakfast.
• Friends and Family discounted stays from £49 including breakfast.
• 50% discount on food and drink purchased on or off shift at any Village Hotel Pub & Grill.
• 30% discount on and off shift in our Village Hotel Starbucks stores.
• Excellent training and development including our Rising Stars and Talent Academy programmes.
• A much more exciting way to train across several areas in the hotels, utilising our exciting Mobile Gaming training platform.
• Discounts and cashback offers on many high street brands and supermarkets.
• A range of well‑being and healthcare benefits and monthly well‑being programmes for all employees to support your mental health.
• Putting your mental well‑being first with Mental Health first aiders and up to 2 mental health days to utilise annually.
• Financial wellbeing support and salary drawdown via Wagestream.
• Access to our Employee Assistance Programme, offering support and counselling.
• Flexible working hours.
• A fun, supportive and inclusive work environment with regular team events.
• Excellent reward and recognition incentive schemes.
• Anniversary rewards for key milestones of service.
• Electric car salary sacrifice scheme.
• Have your birthday off guaranteed.
• Discounted Health Cash plan and sick pay insurance.
• A host of BIG People Days to celebrate, reward and recognise our wonderful employees and their local communities.
• Enhanced maternity and paternity benefits and pay.
• Company pension scheme.
• Life insurance.