Leisure Operations Manager

Places Leisure; Sunbury-on-Thames; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading leisure services provider in Sunbury-on-Thames is seeking a Leisure Operations Manager to oversee day-to-day operations and deliver exceptional service standards. Key responsibilities include staff management, health and safety compliance, and ensuring a motivating environment for team members. The ideal candidate will have management experience in a leisure setting and a strong commitment to customer service. The role includes a comprehensive benefits package, emphasizing a supportive workplace culture.

Benefits

Bonus scheme for all colleagues at 2%

Full Health & Fitness membership

Flexible working options

Opportunity to purchase additional annual leave

Ongoing personal learning and development

Access to Company Pension scheme

Cashback plan for healthcare costs

Discounts on activities, centre shop, and cafes

Discounts from shops and cinemas

Qualifications

• Experience working within a leisure environment.
• Proven management experience.
• Demonstrated ability to motivate and engage staff.

Responsibilities

• Manage the day-to-day delivery of leisure services.
• Ensure staff training and performance standards.
• Oversee health and safety standards.

Skills

Management experience

Customer service

Staff motivation

Job description

Overview

As a Leisure Operations Manager you will be responsible for the day to day delivery of leisure services to a wide customer base. You will be ensure staff are trained, motivated and are delivering standards of performance at all times. You will work closely the General Manager, chair staff meetings, carrying out staff appraisals and maintain a high morale around the centre. In addition you will be responsible for maintaining health and safety standards including overseeing the day to day maintenance and cleaning within the Centre.

We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre‑employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.

You will have experience working within a leisure environment and already have management experience. You will be a motivated, enthusiastic and passionate individual. Customer service is at the heart of this role so you will need to be able to demonstrate at interview where you and your team have provided amazing service that met a customer’s needs. At interview you will need to demonstrate how you have engaged with staff to motivate them to deliver best in class service.

We are Places for People Group, we’re a social enterprise that believes it’s people that make a community. That’s why we build homes and deliver services for everyone in the community to thrive. At Places Leisure we are changing lives by creating active places and healthy people for communities to thrive, and we want to be the UK’s leading health and wellbeing enabler. We aren’t your typical company. We apply the same philosophy to our People as we do to our communities, ensuring our team is appreciated and supported. At Places for People, you’re more than just a number - you’re part of our cause.

We are a large, diverse and ambitious business, which will give you all the challenge you could wish for. We know that there’s always more we can do to make you smile, that’s why we offer a comprehensive benefits package with each role, yours will include:

Benefits

• We align with the Real Living Wage foundation
• A bonus scheme for all colleagues at 2%
• Full Health & Fitness membership for you, a nominated adult and up to 4 juniors
• Flexible working (including part time working, shift work and more)
• An opportunity to purchase additional annual leave
• Lots of opportunity to access ongoing personal learning and development
• Access to our Company Pension scheme
• Cashback plan for healthcare costs - up to £500 saving per year
• Discounts of up to 50% on activities, centre shop and cafes
• Extra perks including huge discounts and offers from shops, cinemas and much more.