Leisure Membership Advisor

Village Hotels; Newcastle upon Tyne; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hotel and leisure company is seeking a Membership Advisor in Newcastle upon Tyne. The ideal candidate will ensure a perfect match for potential members by showcasing facilities and providing personalized service. Responsibilities include conducting tours and advising on various services to help members achieve their fitness goals. This role offers uncapped commission, a realistic OTE of £4,800 per annum, and numerous benefits such as health memberships and discounts.

Benefits

Complimentary Health and Wellness Membership

Discounted hotel stays

50% discount on Food and Drink

Excellent training and development

Flexible working hours

Fun and inclusive work environment

Company Pension scheme

Qualifications

• Natural ability to interact with all types of people.
• Passion for leisure, fitness and customer service.
• Drive to achieve and exceed targets.

Responsibilities

• Ensure a perfect match between potential members and facilities.
• Advise potential members on additional products and services.
• Conduct tours of the club for potential new members.

Skills

Effective selling techniques

Customer service

Communication

Team mentality

Understanding individual needs

Job description

Overview

Employer: Village Hotels

Location: Newcastle Upon Tyne, Tyne and Wear

Salary: Discussed at venue OTE, plus commission

Closing date: 12 Feb 2026

Job Details

The first step on the road to fitness, is making the decision to get started.

Joining a gym is a little like dating. You want to know what you\'re committing to, whether you have the time to fit it into your busy social schedule, and that the relationship offers you what you\'re dreaming of.

So, as Membership Advisor, it\'s your job to ensure a perfect match.

You\'ll bring that vibrant personality and oh-so-loveable nature to showcase our facilities to potential new members. You\'ll get to know what they\'re looking for, what they hope to achieve and demonstrate how Village Gym is their match made in heaven.

You love meeting new people, so you\'ll enjoy getting to know potential new members, by phone, or in person when you give them a grand tour of the club.

You\'ll match their individual needs to the facilities we have on offer, to ensure their fitness journey gets off to a great start. Plus, advise on additional products and services to help them smash those fitness goals.

Work, Grow, Play! Here at Village Hotel Club we are all about embracing personality, individualism and fun. Forget stuffy hotels built around formality, pomp and ceremony. We create lively, modern spaces for our guests to work, eat, relax, play and exercise. With hotels and leisure clubs Aberdeen to Bournemouth and more opening soon, we rely on you to deliver service that puts us head and shoulders above the competition.

Join us and we can offer you benefits

Benefits

• Complimentary Health and Wellness Membership at your home Club for you and a family member/ friend worth 1,500 a year.
• Discount on all overnight stays at Village Hotels, meaning you can experience our hospitality from 35 with a friend and even grab an excellent breakfast.
• Friends and Family discounted stays from 49 including breakfast
• 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill
• 30% discount on and off shift in our Village Hotel Starbucks stores
• Excellent training and development including our Rising Stars and Talent Academy programmes
• A much more exciting way to train across several areas in the hotels, utilising our exciting Mobile Gaming training platform.
• Discounts and cashback offers on many High Street Brands and Supermarkets.
• A range of Well-being and Healthcare benefits and monthly well-being programmes for all employees to support your mental health
• Putting your Mental Wellbeing first with Mental Health first aiders and up to 2 mental health days to utilise annually.
• Financial wellbeing support and salary drawdown via Wagestream
• Access to our Employee Assistance Programme, offering support and counselling
• Flexible working hours
• A fun, supportive and inclusive work environment with regular team events
• Excellent Reward and Recognition Incentive schemes
• Anniversary rewards for key milestones of service
• Electric car salary sacrifice scheme
• Have your birthday off guaranteed
• Discounted Health Cash plan and Sick pay Insurance.
• A host of BIG People Days to celebrate, reward and recognise our wonderful employees and their local communities.
• Enhanced maternity and paternity benefits and pay
• Company Pension scheme
• Life Insurance

T&Cs apply based on your contract

What we need from you

• A natural ability to interact with all types of people, use the effective selling techniques and a belief in sales through service
• A passion for leisure, fitness and customer service
• An ability to understand the individual needs and wants of our members and tailor your service and communication around them
• A drive to achieve and exceed targets
• A team mentality, forming great relationships within leisure and other departments

Come and be part of something new & something special - Work, Grow & Play the Village Way!

This role is offered with uncapped commission, realistic OTE of an additional 4,800 per annum