Leisure Assistant

Village Hotels - Nottingham - Leisure; Nottingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prominent leisure hotel chain is hiring for a role that emphasizes outstanding customer service and maintaining high standards in hospitality and fitness. You will be responsible for ensuring cleanliness and safety in public areas, especially in the pool. This position requires a passion for hospitality, and the ability to engage with guests positively. The company offers a vibrant work environment with significant perks, including discounts, health benefits, and opportunities for personal development.

Benefits

Complimentary Health and Wellness Membership

Discount on overnight stays

Friends and Family discounted stays

Food and drink discounts

Excellent training and development programs

Monthly well-being programmes

Flexible working hours

Anniversary rewards

Enhanced maternity and paternity benefits

Company Pension scheme

Qualifications

• Ability to deliver outstanding member satisfaction.
• Solutions oriented with an eye for spotting issues.
• Compliance with company and legal guidelines.

Responsibilities

• Ensure cleanliness and hygiene in public areas.
• Safeguard members' safety in the pool area.
• Deliver exceptional customer service throughout the guests' experience.

Skills

Customer service

Attention to detail

Communication skills

Problem-solving

Passion for fitness and hospitality

Job description

Responsibilities

Awesome people are crucial to making our awesome clubs run smoothly. We pride ourselves on offering high quality facilities that leave our guests impressed.

So you’ll bring your passion for perfection to ensure our public areas are looking slick. Whether it’s sprucing up the studios or keeping the gym floor looking on form.

You recognise that our members have a certain standard when it comes to their fitness experience. So you’ll be hell‑bent on making it one that keeps the smiles coming. Expect a varied day‑to‑day that includes cleanliness, hygiene and refining our awesome guest experience. You'll also be ready to take action and perform rescues to ensure the safety of our members in the pool area.

Work, Grow, Play! Here at Village Hotel Club we are all about embracing personality, individualism and fun. Forget stuffy hotels built around formality, pomp and ceremony. We create lively, modern spaces for our guests to work, eat, relax, play and exercise. With hotels and leisure clubs Aberdeen to Bournemouth and more opening soon, we rely on you to deliver service that puts us head and shoulders above the competition.

Benefits

• Complimentary Health and Wellness Membership at your home Club for you and a family member/ friend worth £1,500 a year.
• Discount on all overnight stays at Village Hotels, meaning you can experience our hospitality from £35 with a friend and even grab an excellent breakfast.
• Friends and Family discounted stays from £49 including breakfast
• 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill
• 30% discount on and off shift in our Village Hotel Starbucks stores
• Excellent training and development including our Rising Stars and Talent Academy programmes
• A much more exciting way to train across several areas in the hotels, utilising our exciting Mobile Gaming training platform.
• Discounts and cashback offers on many High Street Brands and Supermarkets.
• A range of Well‑being and Healthcare benefits and monthly well‑being programmes for all employees to support your mental health
• Putting your Mental Wellbeing first with Mental Health first aiders and up to 2 mental health days to utilise annually.
• Financial wellbeing support and salary drawdown via Wagestream
• Access to our Employee Assistance Programme, offering support and counselling
• Flexible working hours
• A fun, supportive and inclusive work environment with regular team events
• Excellent Reward and Recognition Incentive schemes
• Anniversary rewards for key milestones of service
• Electric car salary sacrifice scheme
• Have your birthday off guaranteed
• Discounted Health Cash plan and Sick pay Insurance.
• A host of BIG People Days to celebrate, reward and recognise our wonderful employees and their local communities.
• Enhanced maternity and paternity benefits and pay
• Company Pension scheme
• Life Insurance
• *T&C’s apply based on your contract

Requirements

• A passion for everything hospitality, leisure and fitness
• A smile and ability to talk to everyone
• The ability to deliver outstanding customer service leading to exceptional member satisfaction
• Solutions orientated with an eye for spotting issues before they happen
• Ability to work in compliance with company and legal guidelines, keeping yourself, colleagues and customers safe

All offers are subject to a successful DBS check in this role

Come and be part of something new & something special - Work, Grow & Play the Village Way!

Compensation: To be discussed