Legal Support Administrator (5668)

Irwin Mitchell; Manchester; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A national law firm in Manchester seeks a hybrid role for support staff responsible for managing fee earner queries, handling case files, and ensuring accurate administrative processes. Ideal candidates are enthusiastic, detail-oriented, and able to multitask effectively. The role includes flexible working arrangements and several employee benefits such as generous holidays and health membership.

Benefits

25 days holidays plus bank holidays

Generous pension schemes

Two paid volunteering days

Health membership for medical service refunds

Flexible hybrid working program

Qualifications

• Enthusiasm and a can-do attitude to contribute to the team.
• Ability to manage change and meet demands of the business.
• Pioneering with an imaginative outlook.

Responsibilities

• Handling fee earner queries by email & MS Teams.
• Opening & closing case files on relevant case management systems.
• Supporting fee earners with the preparation of cases.

Skills

Great accuracy and attention to detail

Excellent verbal and written communication skills

Time management skills

Ability to multi-task

Ability to work on own initiative

Job description

Overview

We're a national law firm with a local reach. Our legal experts are here for you. Whether it's personal or business, we understand that everyone's situation is different. But we're more than just a law firm - we're a team of people working together to help individuals and businesses navigate life's ups and downs. Working here you'll feel a part of our friendly and inclusive environment. We'll value you for who you are and what you bring. We support each other and push boundaries to achieve incredible things and make a real difference to our clients and communities. We're always looking to support our colleagues to work in a way that works best for them and everyone else, including our clients, the business and the regulators. Please speak to a member of our Recruitment and Onboarding team for more information. Note: content contains general information about our culture and recruitment process.

Note: This is a hybrid role, working out of our Manchester office. Day to day, you'll be:

Responsibilities

• Handling fee earner queries by email & MS Teams
• Making sure all team files are in good order and databases are kept up-to-date
• Opening & closing case files on the relevant case management systems
• Making payments of invoices, cheques, BACs payments & billing
• Supporting fee earners with the preparation of cases, e-bundles & paper bundles
• Preparing digital files for audit
• Administration of the departments digital storage platforms
• Booking fee earner travel and meetings and managing expenses
• Managing the office inbound post, printing, scanning
• Managing Radiology requests across multiple digital platforms
• Dealing with urgent support requests within a timely manner

Qualifications

• Enthusiasm, a can-do attitude and willingness to contribute to the team
• The ability to work on own initiative
• The ability to manage change and meet change in demands of the business
• Great accuracy and attention to detail with the ability to multi task
• Great time management skills
• The ability to work within strict service level agreements
• Excellent verbal and written communication skills
• To be pioneering with an imaginative outlook
• To be approachable and caring
• To be tenacious in the pursuit of our objectives
• To be efficient in the provision of our services
• To work with a foundation of integrity

Benefits

• 25 days holidays as standard plus bank holidays - you can 'buy' up to 35hrs of extra holiday
• Generous and flexible pension schemes
• Volunteering days - Two days of volunteering every year for a cause of your choice (fully paid)
• Westfield Health membership, offering refunds on medical services alongside our Aviva Digital GP services
• Flexible by Choice programme for hybrid working, subject to role, team and client requirements
• We have been ranked in the Best Workplaces for Wellbeing for Large Organisations for 2024

As part of the Irwin Mitchell Group's onboarding process, all successful applicants are required to complete the group's employment screening process, including checks for honesty, integrity, eligibility to work in the UK, criminal records, and financial standing, conducted by trusted third parties. This process fully complies with Data Protection and applicable laws.