Legal Services Intake & Case Support Specialist

Ampa Group; Park Central; Hybrid; GBP 20,000 - 30,000; Full time

Job summary

A leading legal services firm in Birmingham is looking for a Legal Assistant to support their Managed Legal Services team. The position involves conducting initial client interviews, managing enquiries, and supporting case management efforts. No legal experience is necessary as training will be provided, making this an ideal role for those seeking to develop a career in law. The firm embraces agile working, offering flexible hours that can accommodate personal commitments.

Benefits

Flexible working hours

Supportive team environment

Career development opportunities

Qualifications

• Experience or confidence communicating effectively over the phone.
• Ability to multi-task and prioritise effectively.
• Strong attention to detail while producing high-quality work.

Responsibilities

• Conduct initial interviews for new client enquiries.
• Correspond to new email or online enquiries within 15 minutes.
• Manage rejection process for enquiries that fail risk assessments.

Skills

Strong communication skills

Organisational skills

Customer service skills

Confidence with IT systems

Education

Experience in sales, customer services, call center, retail, or administrative background

Tools

Microsoft Word

Microsoft Excel

Job description

A leading legal services firm in Birmingham is looking for a Legal Assistant to support their Managed Legal Services team. The position involves conducting initial client interviews, managing enquiries, and supporting case management efforts. No legal experience is necessary as training will be provided, making this an ideal role for those seeking to develop a career in law. The firm embraces agile working, offering flexible hours that can accommodate personal commitments.