Legal Recoveries Specialist

Flint Bishop Solicitors; Morley; On-site; GBP 60,000 - 80,000; Full time

Job summary

A legal services firm in Morley is looking for a Legal Recoveries Specialist. You'll play a pivotal role in aiding clients to manage their finances through empathetic customer interactions and effective debt resolution. This position offers full-time and part-time contracts with competitive salary and unique benefits like flexible working hours and career growth opportunities. Join a supportive environment that values teamwork and professional development.

Benefits

Competitive salary with performance-related bonuses

Comprehensive benefits including free parking

Flexible working hours

Generous holiday allowance

Career growth opportunities

Qualifications

• Strong communication and interpersonal skills are crucial.
• Previous experience in customer service is preferred.
• Resilience and adaptability are important in this role.

Responsibilities

• You’ll communicate with customers and offer tailored solutions.
• Work towards key performance indicators and set up payment plans.
• Provide guidance and support to vulnerable customers.

Skills

Strong communication and interpersonal skills

Empathy and understanding

Resilience and adaptability

Passion for helping others

Previous customer service experience

Job description

Are you ready to make a positive impact on people's lives? At Flint Bishop, we're committed to helping individuals regain control of their finances. As a Legal Recoveries Specialist in our debt recovery department, you'll play a vital role in our mission by providing compassionate and effective support to our customers.

Full‑time contracts available at 36.25 hours. Part‑time contracts available at minimum 25 hours.

Location: Our offices at Pride Park in Derby.

Hours of Work: Mon‑Fri 09:00‑17:15 (flexibility may be needed depending on client workloads).

What You'll Do

Customer Interaction:

• You’ll communicate with customers over the phone, understanding their unique situations and offering tailored solutions.

Debt Resolution:

• You’ll work towards key performance indicators, setting up payment plans, and navigating litigation processes when necessary.

Empathy and Support:

• You’ll approach each interaction with empathy, providing guidance and support to customers, some of whom may be vulnerable. We will work with you on developing your skills to handle all calls to achieve fair outcomes.

What You'll Need

• Strong communication and interpersonal skills
• Empathy and understanding
• Resilience and adaptability
• A passion for helping others
• Previous customer service experience (preferred)

Disclosure will be required in the event that a position is offered.

Financial checks will be required in the event that a position is offered.

What We Offer

Competitive Salary:

• Competitive salary increasing after 12 months of service, plus a performance‑related bonus.

Comprehensive Benefits:

• Enjoy a range of benefits, including free parking, generous holiday entitlement with options to buy and sell holidays, an extra day off for your birthday, onsite business café with baristas, team social events funded.

Career Growth:

• We're committed to your professional development. Advance your career through opportunities for promotion and training.
• We have a dedicated learning and development trainer for the department who will provide full training at the beginning and throughout your employment, supporting you with training and guidance on resolving complex and challenging caseloads.
• Be committed but patient with the journey; career progression opportunities are available and our business is growing, but you must show that you can master the collections advisor role and fully understand it to open up conversations about promotion or progression – we will work with you on your development.

Positive Work Environment:

• Be part of a supportive team that values collaboration and teamwork.

Work‑Life Balance:

• Benefit from flexible working hours and a flexible, generous holiday allowance.

About Flint Bishop

Flint Bishop is a multi‑award‑winning, top 200 UK law firm. We have been providing legal services to businesses and individuals for over a century.

Recognised as a ‘leading firm’ by both Chambers & Partners and The Legal 500, the outstanding quality of our staff and service levels is underlined by our ISO quality assurance accreditations, industry awards and peer ranking.

We have approximately 300 solicitors and legal experts who use their technical skills and expertise for one mission: to provide clients with clear advice that helps them to achieve their goals as effectively as possible.