Learning Support and Resilience Officer – Neurodiversity Support

Networking Women in the Fire Service; Greater London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading fire service organization is seeking a motivated individual to support neurodiverse staff members. This role involves advocating for employees, helping with training, and managing various administrative tasks. Applicants should possess a qualification in neurodiverse support services, excellent communication and interpersonal skills, as well as proficiency in Microsoft Office. Benefits include 26 days of holiday, hybrid working options, and access to a gym. Ideal for candidates with a background in customer service and knowledge of neurodiversity.

Benefits

26 days' holiday plus bank holidays

Family leave

Free access to the Brigade gym

Staff discount scheme

Cycle to work scheme

Qualifications

• Experience in a customer-facing occupational environment with emphasis on individual needs.
• Willingness to complete professional qualifications as required.
• Knowledge and understanding of neurodiversity.

Responsibilities

• Advocate for neurodiverse staff members and assist in their development.
• Organize diagnostic assessments and coaching.
• Manage purchase orders and monitor KPIs.

Skills

Understanding of neurodiversity

Interpersonal skills

Communication skills

Administrative experience

Proficiency in Microsoft Office

Education

Qualification in neurodiverse support

Job description

Overview

London Fire Brigade (LFB) is London’s Fire and Rescue Service – one of the largest firefighting and rescue organisations in the world. We are here to make London a safer city.

We employ over 5,500 people, across our operational team (our firefighters), control (our call handlers who answer your 999 calls) and our non-operational team (our teams who work behind the scenes to support our front-line services, including HR, IT, Finance, Procurement, Communications etc.).

Learning Support and Resilience Team

The Learning Support and Resilience Team provide ongoing support for all neurodiverse staff members and their line managers. LFB are seeking a highly motivated individual, with a working understanding of neurodiversity, to act as an advocate for the staff member, collaborating with the wider team to share best practice, and positively engage with all mandatory training.

Key aspects vital to the role

• Strong understanding of neurodiversity in the workplace, and associated barriers to engagement and wellbeing.
• A relevant qualification in neurodiverse support services, or another related field, or demonstrable equivalent professional experience.
• Awareness of the challenges faced by neurodiverse people in a professional environment, how to address these challenges and how to connect to wider networks of support.
• Excellent interpersonal, relationship‑building and communication skills, verbal and written.
• A professional, collaborative and flexible approach to your work.

Interested candidates will have relevant administrative experience to support a range of tasks including planning and prioritising works streams for multi-groups, organising diagnostic assessments, 1:2:1 coaching and Access to Work scheme applications.

Administrative responsibilities

• Responsible for the management of purchase orders, the budget and monitoring KPIs.
• Work independently and meet deadlines. Proficiency in Microsoft Office suite is essential to create Excel spreadsheets for extrapolation of data, Word to produce documents including reports, letters, agendas, minutes and emails, and PowerPoint to create presentations.
• Attention to detail, accuracy and clear verbal and written communication skills are key for this role.

Further information about the main duties and responsibilities of the role are detailed in the job description. If you are unable to see the job description, salary range or the full advert, please visit our jobs pages at https://jobs.london-fire.gov.uk/alljobs/ to access the full advert.

We value the diversity of our employees and aim to recruit a workforce which reflects our diverse communities across London. The London Fire Commissioner is an Equal Opportunities Employer and we positively welcome applications from all suitably qualified individuals, irrespective of people’s age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We have guidance in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability.

Assessment Overview

Stage 1

To apply, please complete the online application, upload a copy of your up-to-date CV and provide evidence to address the following selection criteria:

• Experience of working within and advising in a customer‑facing occupational environment with particular emphasis on individual needs, preferably neurodiversity.
• Experience of providing a triage service.
• Willingness to complete relevant professional qualifications as required commensurate with the role.
• Knowledge and understanding of neurodiversity.

Please note that we will score the evidence you provide based on the competencies listed in the selection criteria above.

Shortlisted candidates will be invited to attend stage 2.

Please ensure you give yourself enough time to complete and submit your application. Late or un‑submitted applications cannot be accepted.

Please note any correspondence received from us will be via e‑mail and sent to the address you provide on your application form.

Stage 2

Assessment for this role is due to take place in late‑January / early‑February 2026. Please be advised that if you are unable to make the scheduled assessment date, we may not be able to make alternative arrangements.

Additional Information

Benefits of working for the London Fire Brigade

• 26 days’ holiday plus bank holidays
• Additional leave between Christmas Day and New Year
• Family (including maternity) leave and emergency support leave
• Hybrid working is available, subject to business need.
• Free access to the Brigade gym
• Use of the Brigade’s Medical Adviser/physios/fitness advisers
• Free counselling
• Season ticket loans
• Join social networks including our Equality Support Groups
• Contributory pension scheme
• Cycle to work scheme
• Staff discount scheme including access to Blue Light Card retail and hospitality discounts
• Opportunity to access affordable accommodation

Criminal records check

In line with the Basic Personnel Security Standard (BPSS) employment checks will be completed by successful candidates, which will include a Standard criminal records check. Successful candidate will be required to declare any convictions for offences and any offer of employment is subject to the LFC receiving a criminal records disclosure which it considers satisfactory.