Learning and Teaching Administrator

Durham University; North East; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading university in the UK is seeking 2fte Learning and Teaching Administrators to support educational processes across eight departments. Key responsibilities include student engagement monitoring, managing assessment processes, and resolving student queries. The role demands flexibility and initiative to ensure smooth operations within departmental policies. A commitment to customer service excellence is essential for success in this dynamic environment.

Qualifications

• Experience in supporting educational processes and student engagement.
• Ability to manage assessment-related activities independently.
• Strong problem-solving skills and commitment to customer service.

Responsibilities

• Support various education-related processes for student engagement.
• Manage assessment-related processes and handle student queries.
• Work flexibly across departments to meet varying resource needs.

Skills

Student engagement monitoring

Assessment related processes

Timetabling

General customer service

Job description

The Role and the Department

The Faculty of Social Sciences is one of Durham University's four Faculties, and is home to a diverse community of staff and students across eight academic departments and Schools: Anthropology, Archaeology, Education, Geography, Government and International Affairs, Law, Sociology and Sport and Exercise Sciences. The Faculty is also responsible for interdisciplinary programmes in Combined Social Sciences and Research Methods and is working towards developing a broader range of interdisciplinary programmes at postgraduate taught level. Our inclusive, creative, and innovative research environment provides our students with an inspiring learning experience and enables us to produce world‑leading research within and across Departments, Research Centres and Institutes. The diverse nature of the activities that take place across the Faculty and the role of the Faculty Office in supporting the development and delivery of strategic objectives provides our staff with a stimulating and engaging work environment.

The Faculty of Social Sciences is looking to appoint 2fte Learning and Teaching Administrators that will be flexibly deployed across the 8 departments of the faculty to align with fluctuations in resource and student numbers. In the medium term, this post will be deployed into the School of Government and International Affairs.

The Learning and Teaching Administrator is responsible primarily for supporting with a wide range of education related process and will be a crucial member of the team in supporting the annual cycle of delivery. You will work on areas such as student engagement monitoring, assessment related processes, timetabling and handle general student queries. You will work independently, taking a day to day decisions and using your experience and initiative to decide on appropriate courses of action and resolve problems. You will work flexibly to ensure the team functions effectively in meeting priorities, working in accordance with University and Departmental policies and procedures, demonstrating a commitment to customer service excellence.