Lead Shops Volunteer

St Luke's Hospice; City Of London; On-site; GBP 10,000 - 40,000; Part time

Job summary

A charitable organization in London seeks a Lead Shops Volunteer to manage shop operations in the absence of the Manager. The role requires strong communication skills and the ability to support fellow volunteers. Ideal for individuals who are over 18, proactive, and enjoy leadership. This position offers a flexible commitment of two Sundays per month.

Qualifications

• Must be aged 18 or over.
• Strong communication skills.
• Friendly, proactive, and approachable nature.

Responsibilities

• Oversee shop operations in the absence of the Manager or Assistant Manager.
• Open and close the shop.
• Reconcile the till at the end of the day.
• Handle customer queries, including refunds and exchanges.
• Support and motivate fellow volunteers.

Job description

Overview

We are St Luke's Hospice based in Harrow, Middlesex and we are looking for enthusiastic and confident individuals with a positive attitude to step into the role of Lead Shops Volunteer – helping manage our shops when the Shop Manager is away. This rewarding role requires a minimum commitment of just two Sundays per month.

This is a fantastic opportunity for someone who enjoys being flexible, thrives when working independently, and values being part of a supportive team.

Responsibilities

• Overseeing shop operations in the absence of the Manager or Assistant Manager
• Opening and closing the shop
• Reconciling the till at the end of the day
• Handling customer queries, including refunds and exchanges
• Supporting and motivating fellow volunteers

What we’re looking for

• You must be aged 18 or over
• DBS clearance (which we will provide)
• Strong communication skills
• A friendly, proactive, and approachable nature

Training & Support

• You’ll receive full training tailored to your role
• Ongoing guidance and support from your line manager

If you’re ready to take on a leadership role and make a positive impact, we’d love to hear from you! Please contact us at [e-mail] to find out more.

Thank you for considering this opportunity to support St Luke’s Hospice – together, we can make a real difference.