Lead Security Administrator

Fortra; United Kingdom; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading company in the cybersecurity sector seeks a Lead Security Administrator based in the United Kingdom. The role involves managing security policy and support for customers, requiring extensive experience with Digital Guardian solutions and a solid technical background. Candidates should excel in troubleshooting, communication, and customer engagement, with at least 8 years in technical application support and familiarity with various operating systems.

Qualifications

• 8+ years’ experience providing direct customer technical application support in large-scale SaaS, Cloud, or managed services.
• 4+ years’ experience with implementing and managing Digital Guardian solutions.
• Multiplatform fluency with Linux, OSX, and MS Windows.

Responsibilities

• Perform ongoing policy and rule management, console configuration management, health checks.
• Create advanced custom rules based on customer non-standard requirements.
• Participate in training to maintain knowledge of products, their operation, configuration, and functionality.

Skills

Customer Technical Application Support

Policy Management

Troubleshooting Skills

Linux Proficiency

Windows Proficiency

VMware/HyperV Familiarity

Systems Scripting

Database Concepts

Customer Communication Skills

Debugging Skills

Education

Bachelor's degree in Computer Science or related field

Job description

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Lead Security Administrator, United Kingdom

Client: Fortra

Location:

Job Category: Other

EU work permit required: Yes

Job Reference:

8d9e5f78d512

Job Views:

8

Posted:

19.08.2025

Expiry Date:

03.10.2025

Job Description:

Problem Solvers. Proactive Protectors. Relentless Allies.

Ready to join us? Let's get started.

The Managed Service Lead Security Administrator’s primary responsibilities focus on helping Managed Service Customers in their daily work with data protection tasks. This work includes policy/rule management, agent configurations, and health checks. The Managed Service Lead Security Administrator joins regular customer calls from Customer Success Managers / Security Analysts and guides customers & internal partners accordingly.

WHAT YOU'LL DO

• Perform ongoing policy and rule management, console configuration management, health checks (policy effectiveness reviews/ false positives etc.), policy upgrades, solution health monitoring & use case consultations.
• Create advanced custom rules based on customer non-standard requirements.
• Perform customer case management including timely response and status updates, effective escalations, and documentation of action plans and steps taken to achieve service level objectives.
• Troubleshoot complex agent performance issues & perform any required configuration changes to MSP systems.
• Facilitate customer interaction to troubleshoot and collect artifacts for diagnosis.
• Liaise with customers for effective and timely case resolution.
• Participate in training to maintain knowledge of products, their operation, configuration, and functionality.
• Perform application and forensic reporting tasks including archive recovery, data export, customer report execution, and integration setup.
• Follow change management processes with clear documentation of actions, status, and results.
• Monitor key systems & service health metrics proactively, such as resource utilization, job status, and issue resolution.
• Collaborate with cross-functional teams to deliver secure, stable, and supportable infrastructure.
• Guide and assist other team members with complex tasks.

QUALIFICATIONS

• 8+ years’ experience providing direct customer technical application support in large-scale SaaS, Cloud, or managed services environments.
• 4+ years’ experience with implementing and managing Digital Guardian solutions and developing rules/policies.
• Bachelor’s degree in computer science, management information systems, or related discipline, or equivalent experience.
• Multiplatform fluency with Linux, OSX, and MS Windows.
• Familiarity with VMware/HyperV virtualization technologies for setup and management of environments.
• Working knowledge of Systems Scripting (PowerShell, VBS, batch, or similar).
• Proficiency with Windows, OSX, and Linux OS user functions, administration, and troubleshooting.
• Strong prioritization, time management, and problem-solving skills.
• Experience with Windows MSI and Shell Script installation packages (.pkg) for Linux and OSX.
• Advanced debugging skills of endpoint computers.
• Basic knowledge of MSSQL, database concepts, and backup/recovery methodologies.
• Experience interfacing with Microsoft Dynamics 365 or similar case management services.
• Excellent customer expectation management and communication skills.
• Experience with remote meeting and access utilities for customer interaction.