Lead Sales Engineer - London (EMEA)

Aarki; Greater London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading mobile advertising technology company is seeking a Lead Sales Engineer in Greater London to drive customer success and showcase technical product knowledge. You will work closely with sales and engineering teams, addressing customer requirements and delivering solutions. Ideal candidates should have a passion for customer service, be fluent in English, and have 5+ years of experience in technical or customer-facing roles. The role offers flexibility with remote work but requires travel to the London office.

Qualifications

• 5+ years of experience in customer-facing roles.
• Hands-on experience in app development or mobile app tracking solutions.
• Comfort with business-related travel.

Responsibilities

• Support the global sales team with customer feature requests.
• Handle complex customer issues related to Aarki DSP.
• Execute delivery of proof of concept for customers.

Skills

Fluent in English

Customer service passion

Analytical abilities

Problem-solving skills

Technical communication

Experience in app/web development

Data analysis with SQL

Education

Bachelor’s Degree

Job description

Who are we?
Aarki is an AI-driven company specializing in mobile advertising solutions designed to fuel revenue growth. We leverage AI to discover audiences in a privacy-first environment through trillions of contextual bidding signals and proprietary behavioral models. Our audience engagement platform includes creative strategy and execution. We handle 5 million mobile ad requests per second from over 10 billion devices, driving performance for both publishers and brands. We are headquartered in San Francisco, CA, with a global presence across the United States, EMEA, and APAC.

The role?
As a Lead Sales Engineer and the first in the EMEA market, you will be responsible for ensuring successful deals alongside our Sales teams — by showcasing your technical knowledge of our products, holding QA sessions and recommendations both internally and externally (direct marketers, agencies, and Mobile Measurement Platform/Partner contacts). You will be well-versed in objection-handling and thoughtful, consultative approaches to selling and customer success. You will also get to work closely with our AdOps, Product, and Engineering teams, to influence and direct the necessary tooling & processes which will accelerate deals and make the Sales teams more effective and efficient!

This role is eligible for full-time from:

• Aarki London office + remote flexibility with Manager approval.
• Will require travel to and from the Aarki main office in London daily.

What will you do?

• Understand the overall Aarki product strategy and apply this to prospect/customer feature requests
• Stay abreast of significant industry news and trends related to key product areas affecting Aarki’s offerings
• Support the global sales team in helping customers understand what is possible with Aarki DSP in relation to some key product areas
• Support sales teams with objection handling and with complex customer issues (e.g., SKAdNetwork, MMPs, MMM, Incrementality Testing, UA/RE, etc.)
• Understand customer requirements and communicate the business value of solving technology problems using Aarki’s platforms
• Execute the delivery of proof of concept for customers that have complex use cases while collaborating with team members on the engineering and product teams
• Become an expert on the Aarki DSP platform and key MMP and supply integrations
• Collaborate with vetting and promoting platform changes
• Assist with training sales teams on new features and platform capabilities

What are we looking for?

• Fluent (or highly proficient) in English
• A passion to serve the customer, with demonstrated success in past customer-facing roles
• An ability to quickly communicate technical ideas across various mediums
• Exceptional analytical, troubleshooting, and problem-solving abilities
• Strong technical interest with hands‑on professional or personal experience in some of the following areas:
  - App development, web development, device platforms & architectures (iOS & Android), mobile app tracking solutions
• Confidence with gathering needs and communicating insights to a highly skilled and experienced audience
• Able to leverage SQL and coding experience for data analysis.
• Comfort with business-related travel 10-25% of the time
• Bachelor’s Degree from a four-year university and 5+ years of experience