Lead Product Manager, Recommendations

Monzo; City Of London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A prominent banking startup in London seeks a Lead Product Manager to drive customer engagement through cross-functional team leadership. The ideal candidate has a strong track record in product management and consumer personalization. You will define the product vision to enhance users' banking experience. The position supports flexible working arrangements and values diversity within its workforce.

Benefits

Flexible working hours

Learning budget of £1,000 per year

Visa sponsorship available

Qualifications

• Proven track record of leading consumer personalization and discovery efforts.
• Experienced in collaborating with data scientists to define key metrics.
• Strong judgment and decision-making skills in complex situations.

Responsibilities

• Define and deliver a strategy that enhances customer engagement with Monzo.
• Build a product vision and communicate effectively with stakeholders.
• Collaborate with various teams to deliver customer-focused experiences.

Skills

Product management

Consumer personalization

Team leadership

Data-driven decision making

Problem-solving

Storytelling

Job description

We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ️

Monzo is the seventh biggest bank in the UK with a mission to Make Money Work for Everyone. In the last few years we’ve built a banking app with very high daily engagement and an NPS that’s well above the norm. 10 million UK adults have a Monzo account already, but we have a global ambition and the opportunity to impact hundreds of millions of lives.

About the team

Core Banking is responsible for the current account used by 10 million customers. That includes creating compelling value propositions for different audiences (including Personal, Joint, Under 16s and 16 - 17 accounts), growing Subscriptions (Extra, Perks and Max), and optimising the overall app structure and experience to help customers get the most out of Monzo.

We’re now gearing up for our next phase of growth, from 10 million to 20 million customers. As we launch more and more financial products, and our customers’ financial lives become more complex, personalising the experience is a key priority.

What you’ll be working on:

As a Lead Product Manager for Recommendations, you’ll lead one or more cross-functional teams to define and deliver a strategy that helps customers make the most of Monzo. You’ll help build the platform, capabilities and app structure needed to optimise a customer’s in-app experience and engagement.

That means you’ll:

• Lead the charge: build a product vision and strategy for your area, ensuring alignment with Monzo’s goals and an exceptional customer experience.
• Communicate effectively: you get people inspired by the product vision and you share the right context with the right people at the right time.
• Collaborate seamlessly: partner with engineering, design, data, research, marketing and other teams across Monzo to create a strategy and deliver.
• Deliver impact: define, deliver and measure the impact of the customer-focused personalisation and discovery experiences you create.

You should apply if:

• You are a seasoned product manager, and have led high-performing teams to ship world-class products at a fast growing company.
• You have a track record of leading consumer personalisation and discovery efforts (recommendation systems) that drive significant value for customers and the business.
• You're data-driven and commercial, and have a track record of collaborating with machine learning experts or data scientists to define key metrics, run experiments, and deliver business impact.
• You can systematically break down and solve complex problems.
• You have good judgement, and have a track record of making good decisions in complex situations where there’s often no “right answer”.
• You have the urge and resilience to challenge the status quo and make things better, and are full of creative ideas for how to do so.
• You can work effectively with a diverse range of people and working styles - spanning engineering, design, data, user research, marketing, legal and compliance - to get stuff done.
• You’re a great storyteller, who is able to motivate, energise and inspire people towards a common goal.
• You’re passionate about building value for customers and not just achieving business results, and are excited about our mission at Monzo.
• You’re intellectually honest about your work's performance, continually striving for improvement.
• You’re a fast learner, humble and curious, and enjoy learning every day and sharing your knowledge and experience.
• You’ve mentored other PMs, have the ability to coach others, and can provide clear and constructive feedback to your team and other disciplines.

The interview process:

Our interview process usually involves 4 main stages:

• Initial Call with Hiring Manager
• Final Loop, consisting of x3 hour long interviews to assess Project Walkthrough, Case Study and Leadership.
• A final stage with a VP or CPO within the Product team

Our average process takes around 5-6 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us on [e-mail]

What’s in it for you:

We can help you relocate to the UK

We can sponsor visas.

This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc - at least monthly - meetings in London).

We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.

Learning budget of £1,000 a year for books, training courses and conferences

And much more, see our full list of benefits here

Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog , 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage