Lead Field Service Engineer - South

Rapiscan Systems; Hounslow; On-site; GBP 30,000 - 45,000; Full time

Job summary

A global leader in detection technology is seeking a technical expert for a customer-facing position focused on the installation, maintenance, and troubleshooting of complex detection systems. Based near Heathrow, this role requires flexibility for occasional travel across southern regions and overseas. Candidates should have recognized engineering qualifications and strong electronics skills, alongside experience in a customer-facing technical role. The position is critical in ensuring optimal system performance and customer satisfaction.

Qualifications

• Proven experience in a customer-facing technical role.
• Flexibility to travel at short notice.
• Strong electronics and computer skills; proficiency in Microsoft Office.

Responsibilities

• Install, repair, and maintain Rapiscan systems at customer sites.
• Perform routine preventative and breakdown maintenance.
• Provide out-of-hours standby support as part of a team rota.
• Conduct site surveys and advise on technical requirements.

Skills

Customer-facing experience

Flexibility to travel

Ability to work under tight deadlines

Strong electronics and computer skills

Knowledge of IT networking

Education

Recognised engineering qualifications (BTEC, City & Guilds, HNC or equivalent)

Tools

Microsoft Office

Job description

Rapiscan Systems is a global leader in detection technology, delivering advanced cargo and vehicle inspection systems for ports, borders, military sites, high-threat facilities, and checkpoints. Our solutions help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a wide range of scanning configurations using low-, medium-, and high-energy X-ray technology or combinations thereof to meet unique security requirements. Our commitment to imaging excellence, innovative design, and uncompromising quality ensures best-in-class performance, reliability, and operator satisfaction.

Role Overview

This is a hands-on, customer-facing position responsible for installing, maintaining, troubleshooting, and repairing complex detection systems. Acting as a technical expert and liaison, you will ensure optimal system performance and customer satisfaction across Rapiscans RTT, CT, Checkpoint, BPI, and Trace products in the UK. While primarily based around Heathrow, occasional travel across southern regions and overseas may be required.

Key Responsibilities

• Install, repair, and maintain Rapiscan systems at customer sites (primarily Heathrow, with UK / Ireland and overseas coverage as needed).
• Perform routine preventative and breakdown maintenance.
• Provide out-of-hours standby support as part of a team rota.
• Deliver basic operator and technical training at customer premises.
• Conduct site surveys and advise on technical requirements prior to installations.
• Diagnose and resolve faults across electrical, mechanical, and software components.
• Complete service documentation, engineering change requests, and maintain accurate records.
• Provide feedback to Engineering, Product Management, and QA for continuous improvement.

Candidate Requirements

• Proven experience in a customer-facing technical role.
• Flexibility to travel at short notice.
• Ability to work under tight deadlines and customer pressure.
• Recognised engineering qualifications (BTEC, City & Guilds, HNC or equivalent).
• Strong electronics and computer skills; proficiency in Microsoft Office.
• Knowledge of IT networking (CCNP or equivalent preferred).