Laboratory Office Manager & Operations Lead

Eurofins USA BioPharma Services; Castleford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading compliance services firm in Castleford is looking for an experienced Office Manager to oversee daily administrative operations at their laboratory. This full-time position involves managing communications, supervising staff, and maintaining crucial records. The ideal candidate is proactive and organized, with a strong customer service focus. You will play a key role in supporting both operational and sales teams to maximize service delivery and ensure effective cross-selling. Competitive salary and benefits offered.

Benefits

Competitive package

Good pension provision

Training and development opportunities

Five weeks of annual leave plus bank holidays

Qualifications

• Experience in an administrative role, preferably in a laboratory or relevant environment.
• Ability to manage multiple tasks and priorities effectively.
• Strong communication skills, both verbal and written.

Responsibilities

• Act as the first point of contact for all incoming calls.
• Maintain records and monitor business KPI's.
• Manage data input to company CRM related to deliverables and workflow.
• Supervise part-time administrative support staff.

Skills

Proactive and organized

IT skills

Customer service

Tools

HubSpot

Job description

A leading compliance services firm in Castleford is looking for an experienced Office Manager to oversee daily administrative operations at their laboratory. This full-time position involves managing communications, supervising staff, and maintaining crucial records. The ideal candidate is proactive and organized, with a strong customer service focus. You will play a key role in supporting both operational and sales teams to maximize service delivery and ensure effective cross-selling. Competitive salary and benefits offered.