Key Account Manager

Churchill Group; Wootton Bridge; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prominent cleaning services provider in Wootton Bridge is seeking a Cleaning Key Account Manager. The successful candidate will oversee operations for a large rail contract, ensuring exceptional service delivery. Responsibilities include leading a team, maintaining client satisfaction, and ensuring compliance with health and safety regulations. The role offers various employee benefits, including enhanced leave and training opportunities.

Benefits

33 days leave including bank holidays

Enhanced maternity, paternity, and sick pay

24hr online GP access

Two paid volunteering days annually

Training and development opportunities

Qualifications

• Strong leadership and motivational skills.
• Experience in operational management in the cleaning industry.
• A full driving license to travel to various sites.

Responsibilities

• Oversee cleaning operations for a large rail contract.
• Lead and inspire a team of 3 Managers.
• Ensure compliance with Health & Safety procedures.

Skills

Client relationship management

Service quality maintenance

Leadership and coaching

Health and Safety knowledge

Financial forecasting and budgeting

Flexibility in client needs

Job description

Overview

We are looking for a Cleaning Key Account Manager to join our Transport team overseeing a large rail contract. Reporting directly to the Regional Manager, you\'ll take full ownership of cleaning operations, ensuring exceptional service delivery and compliance across all locations. You\'ll lead and inspire a dedicated team of 3 Managers, bringing energy, leadership, and a proactive approach to drive continuous improvement and client satisfaction.

Responsibilities

• Maintaining strong client relationships with high levels of satisfaction
• Providing and maintaining the quality-of-service delivery
• Managing, recruiting, and coaching local service teams
• Carrying out ad-hoc and regular activities such as projects, reports, audits as required by and to support the Operations Manager
• Holding regular contract and specification review meetings with customers
• Responsible for ensuring Health & Safety procedures and legislation is adhered to
• Looking for opportunities for continuous improvement, cost savings and account growth
• Strong leadership and motivational abilities, with the capacity to plan ahead, work under pressure, and influence stakeholders at all levels
• Experience in financial forecasting, budgeting, and analysis
• A working knowledge of Health and Safety systems within the cleaning industry, ensuring safety for all individuals involved
• Previous experience working with commercial clients would be highly desirable, along with a flexible approach to meeting diverse client needs
• A full driving license and the ability to travel to various sites as required - occasional nights required

Benefits & Additional Information

• We are employee-owned, making you a beneficiary of our future success
• 33 days leave including bank holidays
• Enhanced maternity, paternity, and sick pay
• 24hr online GP access as well as mental health, wellness, financial and legal support
• Two paid volunteering days annually
• More than 250 perks and hundreds of exclusive deals and discounts
• Lots of training, development and apprenticeships opportunities to grow and progress your career
• Our Mosaic committee and Mental Health First Aiders leading the change on Wellbeing, Diversity & Inclusion
• All year-round recognition and annual awards programme to thank our shining stars
• Diversity, Equity and Inclusion commitment: Churchill is an inclusive, equal opportunity employer and seeks to attract, develop and retain the best people. We are committed to ensuring that all candidates are treated fairly, and with respect and dignity. Reasonable adjustments: Please let us know if there are any adjustments we can make to support you during our recruitment process.