Junior Technical Support Engineer / 1st Line Support Technician

The BE Company; City Of London; On-site; GBP 27,000 - 33,000; Full time

Job summary

A technology service provider is seeking a Junior Technical Support Engineer to manage and monitor support requests in a challenging shift role. The ideal candidate will possess good communication skills, have a strong desire to learn new technologies, and demonstrate basic networking knowledge. This position is based in Enfield, North London, offering a salary of £27,000 - £33,000 per annum.

Qualifications

• Good spoken and written English is essential.
• Must be a team player with interpersonal skills.
• Quickly troubleshoot simple technical issues.

Responsibilities

• Manage and monitor BE's ticketing system including support requests.
• Deal with tasks related to Technical Support.
• Work in a shift rota five days out of seven, mainly nights and weekends.

Skills

Good communication skills

Strong desire to learn new technologies

Basic knowledge of the Internet and networking

Troubleshooting technical issues

Ability to manage ticketing systems

Job description

Overview

Job Title: Junior Technical Support Engineer

Location: Enfield, North London

Salary: 27,000 - 33,000 per annum

Job Type: 1 year Fixed Term Contract, with possible extension, Full Time (ROTA Day/Night Shifts & Weekends)

About us

BE DC Connect UK Ltd is a visionary company that plans a sustainable future. Powered by clean energy and are ready to lead the way. With expertise in developing innovative solutions for two key industries-power and digital infrastructure.

BE DC Connect UK Ltd is based throughout the South East. Providing managed hosting, colocation and network services. Which offers secure, agile, scalable and robust hosting solutions to clients in varying sectors & countries.

From our securely operated facilities around the South East, including London, UK we are able to provide services ranging from Virtual Instances & Dedicated Servers to managed multi-server clusters, secure cages or private suites complimented by 24/7 onsite staff and premium carrier neutral transit.

About the role

We currently have vacancies for three (3) Junior Technical Support Engineer at a salary ranging 27,000 - 33,000p.a. dependant on experience, knowledge and capabilities.

The ideal candidate should be a team player with excellent communication, interpersonal and organisational skills in order to deal with tasks consummate with the position.

It is imperative that candidates have good spoken and written English.

The three roles will be based on shift rotas five days out of seven and will be primarily night and weekend shifts, you will be permanently based at our Enfield (North London) Data Centre location and may be requested to visit another Data Centre Location on occasion.

About you

Essential

• Good communication skills
• Strong desire to learn new technologies
• Basic knowledge of the Internet, its structure and basic networking, which includes experience with TCP/IP networking protocol and applications
• Ability to troubleshoot simple technical issues quickly and effectively with minimum supervision
• Manage and monitor BE's ticketing system including support requests, access requests, etc.

Desirable

• Some experience with installation and management of Server Hardware is preferable but not essential
• A minimum of 12-18 months experience in a Technical Support or similar role
• Work well in a busy team, being quick to learn and able to deal with a wide range of issues
• Ability to assess and prioritise faults and respond or escalate accordingly

Please click on the APPLY button to send your CV and Cover Letter for this role.

Candidates with experience of; Technical Support, IT Technical Support, IT Systems Engineer, IT Systems Technician, Systems Technician, IT Support Technician, Systems Administrator, IT Systems, Systems Support, 1st Line Support Engineer, Out of Hours Support, ICT Officer will also be considered for this role.