Junior Service Manager - Medicine

Chelsea and Westminster Hospital NHS Foundation Trust; City Of London; On-site; GBP 40,000 - 50,000; Full time

Job summary

A leading healthcare organization in City of London is seeking a Junior Service Manager to deliver high quality patient services. The role involves providing operational management support, project managing improvement initiatives, and ensuring effective performance management. The ideal candidate will possess strong leadership skills and experience in managing teams within a healthcare setting.

Qualifications

• Experience in managing teams in a healthcare environment.
• Strong initiative and ability to work independently.
• Experience of RTT and cancer performance management.

Responsibilities

• Deliver high quality patient services in defined clinical areas.
• Provide operational management support to leadership.
• Project manage identified innovation projects in medicine.

Skills

Leadership in healthcare

Performance management

Effective communication

Project management

Team collaboration

Job description

Overview

The Junior Service Manager is responsible for the delivery of high quality and efficient patient services in defined clinical areas. The post holder will provide operational management support working closely with the Deputy General Manager, General Manager, Service Directors and broader leadership group.

The Junior Service Manager will have overall responsibility for performance management (cancer and RTT) of medical specialties. This will require effective collaboration with corporate admin teams, medics, nurses and other interdependent departments. The Junior Service Manager will work closely and in partnership with other members of the Directorate's management team, in particular, Service Directors, Consultants, Lead Nurses, Deputy General Manager, General Manager, Matron/Clinical Managers and Charge Nurses to achieve agreed performance, financial productivity targets and clinical quality indicators.

The Junior Service Manager will be responsible for project managing a number of identified innovation projects and service improvement initiatives in medicine.

The Junior Service Manager will ensure that line management of staff is undertaken professionally and that each member of staff has an appraisal and development and training plan consistent with Directorate, Division and Trust objectives.

Role and Team

We are looking for an inspiring leader to join the Emergency Care and Integrated Care divisional management team at the Chelsea and Westminster Hospital site.

The post holder needs to have a track record of managing and leading teams in a complex and changing environment, a strong sense of initiative and ability to work independently and as a valued member of a team.

We are looking for a professional and highly effective communicator who is able to work well with clinical colleagues and patients.

Experience of RTT and cancer performance management is essential.

The post holder will be expected to work primarily at the Chelsea and Westminster Hospital site however cross cover at the West Middlesex Hospital site when necessary and appropriate.

Organisation and Location

Chelsea and Westminster Hospital NHS Foundation Trust provides services from two main hospitals, Chelsea and Westminster Hospital and West Middlesex University Hospital, and a number of clinics across London and the South-East.

We have nearly 7,000 staff who are committed to delivering care to almost one million people. Both hospitals provide full clinical services, including maternity, emergency and paediatric services, in addition to community-based services across London, such as sexual health and HIV clinics.

We are recognised as one of the best performing Trusts in the country and among the top trusts to work for, with staff engagement and satisfaction reflected in our rating. The Trust has been rated by the Care Quality Commission as 20009 in all five domains (safe, effective, caring, responsive and well-led) with an overall rating of Good, and has been awarded an Outstanding rating for use of resources by NHS Improvement.

Our facilities are among the best in the country. We have invested significantly in our estate, including a £30m expansion of adult and neonatal critical care facilities at Chelsea and Westminster and a planned £60m development of an Ambulatory Diagnostics Centre at West Middlesex.