Junior Operational Excellence Lead

A Life In A Day; Remote; GBP 30,000 - 35,000; Full time

Job summary

A progressive healthcare organisation in the UK seeks a Junior Operational Excellence Lead for a 9-month maternity cover. This role focuses on building relationships, coordinating events, and providing support to ensure seamless client interactions. The ideal candidate will have client-facing experience, excellent organisational skills, and the ability to communicate effectively with diverse stakeholders. They will enjoy flexible remote work and have the potential for the role to become permanent as the company grows.

Benefits

Competitive salary up to £35,000

Fully remote with monthly London meet-up

Flexible working hours

28 days leave plus up to 10 days paid sick leave

Supportive work team

Qualifications

• Experience in client-facing roles, preferably event management.
• Confidence dealing with diverse stakeholders and senior teams.
• Exceptional organisational skills and attention to detail.

Responsibilities

• Build strong relationships with clients and stakeholders.
• Coordinate all details of live events for flawless delivery.
• Prepare insightful reports for clients and the sales team.

Skills

Experience in account management

Impeccable attention to detail

Strong written and verbal communication

Proactive, analytical problem-solving mindset

Education

Tertiary/higher education qualification

Tools

Advanced MS Office skills

Job description

Junior Operational Excellence Lead (9-Month Maternity Cover, Potential to Go Permanent!)

Remote (Monthly London Meetup) Up to £35,000 DOE

Are you a natural organiser with a passion for creating unforgettable experiences?
Do you thrive in fast-paced environments where no two days are the same?

Ready to join a company that s transforming how the world understands life-limiting health conditions?

A Life in a Day is looking for a switched-on, proactive Junior Operational Excellence Lead someone who s energised by variety, loves building relationships, and is excited to play a key role in delivering immersive, empathy-building experiences for global healthcare clients.

This is a 9-month maternity cover but with our rapid growth, there s real potential for this role to become permanent.

About A Life in a Day

We re a multi-award-winning organisation on a mission. Through our innovative, app-based simulations, we help participants step into the shoes of people living with life-limiting health conditions.

Since 2018, we ve tripled revenue, partnered with major global pharma brands, and established ourselves as leaders in experiential learning for healthcare.

Join us and your work will directly shape the way clients understand, empathise with, and support patients worldwide.

Why You ll Love Working With Us

• Competitive Salary up to £35,000
• Fully Remote (with one monthly London meet-up)
• Company Laptop & Phone Line included
• Flexible Working Hours core hours are 9 6, but we trust you to manage your time
• 28 Days Leave + up to 10 Days Paid Sick Leave
• A supportive, friendly, and driven team who genuinely love what they do

Key Responsibilities of the Junior Operational Excellence Lead

• Build strong relationships with clients and stakeholders via regular video calls
• Coordinate every detail of live events ensuring flawless end-to-end delivery
• Assist with planning and logistics: think booking actors, contractors, facilitators
• Gather feedback and prepare insightful reports for clients and the sales team
• Maintain clear, organised client files for seamless team collaboration
• Support Client Success Managers in nurturing long-term client relationships

If you love being the person who keeps everything running smoothly, this is your moment.

What You ll Bring

• Experience in account management, event management, or other client-facing roles
• Confidence dealing with diverse stakeholders clients, suppliers, senior teams
• Impeccable attention to detail and exceptional organisational skills
• Strong written and verbal communication
• A proactive, analytical, problem-solving mindset
• Experience managing external suppliers or partners
• Advanced MS Office skills
• A tertiary/higher education qualification

Who You Are

• Self-motivated and comfortable working remotely
• A natural multitasker who can juggle deadlines without breaking a sweat
• Clear, confident, and consistent in your communication
• Flexible willing to work outside regular hours occasionally to support key events

Ready to Apply

We d love to hear from you! Send your CV and take the next step in joining a purpose-driven, fast-growing team.

Virtual interviews

January 15th & 16th
Shortlisted candidates will receive full details plus an engaging selection task.