Junior IT Support Field Engineer

Moore Kingston Smith; Romford; Hybrid; GBP 26,000 - 28,000; Full time

Job summary

A leading professional services firm in Romford seeks a Junior IT Support Field Engineer. This entry-level position requires 1–2 years of IT support experience and offers opportunities for hands-on learning and professional growth. The role involves providing on-site technical support across multiple office locations. The ideal candidate should possess strong troubleshooting skills and a valid UK driving license.

Benefits

25 days annual leave plus three extra days at Christmas

Flexible working arrangements

Health Cash Plan

Professional subscriptions and development support

Qualifications

• 1–2 years experience in IT support or service desk.
• Strong troubleshooting skills and a proactive approach.
• Full UK driving licence (own car preferred).

Responsibilities

• Providing on-site IT support for desktops, laptops, mobile devices and printers.
• Supporting office tech including workstations and meeting room equipment.
• Travelling between offices to deliver field support.

Skills

IT support experience

Troubleshooting skills

Communication skills

Tools

Windows 11

Microsoft 365

Job description

Overview

Department: IT Support
Employment Type: Permanent - Full Time
Location: Romford
Reporting To: Service Delivery Manager
Compensation: £26,000 - £27,500 / year

Are you looking to take the next step in your IT career? We’re looking for a motivated Junior IT Support Field Engineer to join our IT team at Moore Kingston Smith. This is a fantastic entry-level role for someone with 1–2 years of IT support experience who is ready to build their skills in a dynamic professional services environment. Romford (base) with travel to Redhill, St Albans, West End, Heathrow and Godalming offices.

Responsibilities

• Providing on-site IT support for desktops, laptops, mobile devices and printers
• Supporting office tech including workstations and meeting room equipment
• Assisting with onboarding and offboarding of staff
• Travelling between offices to deliver field support and ensure smooth operations
• Helping colleagues with IT projects and wider team initiatives

Qualifications

• 1–2 years’ experience in IT support or service desk
• Knowledge of Windows 11, Microsoft 365, and desktop/laptop setup
• Strong troubleshooting skills and a proactive approach
• Good communicator, confident working with different teams
• Full UK driving licence (own car preferred)
• Experience in professional services (finance, legal, consulting) is a plus

Why join us?

At Moore Kingston Smith, you’ll be part of a supportive IT team where no two days are the same. You’ll gain valuable hands-on experience across multiple offices, with clear opportunities to grow your career.

• Salary: Transparent pay framework & twice a year promotion opportunities to recognise your contributions and performance.
• Generous Annual Leave: 25 days plus three days off at Christmas (with a buy/sell option)
• Flexible Working: A hybrid working policy that prioritises your well-being and flexibility.
• Comprehensive Wellbeing Support: Health Cash Plan, Digicare+, Employee Assistance Programme, life and critical illness cover + more!
• A flexible benefits scheme – from gym memberships and retail discounts to tech and pet insurance.
• Professional Subscriptions: We invest in your growth and development.
• A culture that values inclusion, professional growth, and making a positive impact.

Interested? Download the full job description and apply asap. We look forward to receiving your application.