Junior IT Support Engineer (Remote)

ITSS Recruitment; City of Edinburgh; Hybrid; GBP 21,000 - 25,000; Full time

Job summary

A leading SaaS organisation in the UK is looking for a Junior IT Support Engineer, offering fully remote or hybrid working options in Edinburgh. The ideal candidate will be a recent graduate or apprentice with a passion for IT and a strong foundation in related technologies. The company fosters innovation and provides opportunities for growth in a relaxed yet professional setting. This is an excellent chance to join a thriving team and advance your IT career.

Benefits

Career progression opportunities

Flexible working environment

Qualifications

• Strong basis knowledge in IT support technologies.
• Ability to learn and adapt to new technologies.
• Good communicator and self-motivated.

Responsibilities

• Provide 1st Line / Service Desk support.
• Troubleshoot hardware and software issues.
• Liaise with 3rd party suppliers for fault management.

Skills

Problem solving abilities

Organisational skills

Communication

Desire to learn

Teamwork

Education

Recent university / college graduate or apprentice

Tools

Windows Server

Microsoft Office 365

Azure Active Directory

Exchange Server

Active Directory

Networking

Server Virtualisation

Security and Firewall

Dell & HP hardware

Job description

Junior IT Support Engineer - Fully Remote (Scotland) or Hybrid (Edinburgh) - Up to 25K

An exciting new opportunity has become available for a Junior IT Support Engineer within a leading SaaS organisation with offices in Scotland and England. The organisation have a UK client base and are well established having been founded in the 1990s.

We are looking for enthusiastic, passionate Junior IT Support Engineer to join a forward thinking and growing SaaS business. There is ample opportunity for career progression with the company thriving and experiencing year on year growth.

The position can be fully remote or hybrid out of Edinburgh, we're looking for someone who resides in Scotland.

IT Support Engineer experience :

• Recent university / college graduate or apprentice
• 1st Line / Service Desk / Helpdesk
• Application Support and Bespoke Software Support
• Windows Server 2008 / 2012 / 2016
• Microsoft Office 365
• Azure Active Directory
• Exchange 2007 / 2010 / 2013 / 2016 Server
• Active Directory, DNS, DHCP and Group Policies
• Networking & Wi‑Fi Infrastructure
• Server Virtualisation
• Security and Firewall
• Backup / DR troubleshooting & management
• Dell & HP hardware troubleshooting
• Liaise with 3rd party suppliers ensuring faults are logged, managed and that SLAs are met
• Service desk / Help desk

We are not expecting the Junior IT Support Engineer to have experience in all the technologies above, just a strong basis knowledge and passion to learn more!

They are a big believer in sharing thoughts and encouraging and supporting innovation and creativity. The environment is relaxed yet professional, gone are the days of a corporate rigid structure and you will be given flexibility.

You will be self‑motivated IT Support Engineer, a good communicator and have a natural desire to create an fluid environment. The successful Junior IT Support Engineer should have strong problem solving abilities, organisational skills and the ability to work as part of a team.

Apply now for immediate consideration for this IT Support Engineer position or contact George Harvey at ITSS Recruitment for further details