Junior IT Support Engineer

GSS UK Services Limited; City Of London; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A dynamic IT services firm in London is seeking a Junior IT Support Engineer to join their team. This role provides essential first-line support for hardware and software issues, including tools like Microsoft 365. The ideal candidate will possess a basic understanding of IT systems and strong communication skills, with an eagerness to learn in a fast-paced environment. Enjoy a hybrid working model along with generous leave and comprehensive benefits, including a pension scheme and private medical insurance.

Benefits

30 days holiday plus bank holidays

Generous pension scheme

Private medical insurance

Life assurance

Access to personal wellbeing programs

Qualifications

• Basic understanding of IT systems like Microsoft 365, Entra ID, and Azure.
• Enjoy solving problems and helping others with IT-related issues.
• Familiarity with troubleshooting common IT issues.

Responsibilities

• Provide 1st line support for hardware and software issues.
• Log and track support requests and incidents.
• Escalate complex issues to senior engineers when needed.
• User account management including setting up accounts and offboarding.
• Create and manage IT documentation and knowledge articles.

Skills

Basic understanding of Windows OS

Microsoft 365 tools including Outlook, Teams, SharePoint

Strong communication skills

Customer service skills

Eagerness to learn

Education

IT related education or certifications

Tools

Microsoft 365

Intune

Virtual Desktop

Job description

About GSS

Hello. Welcome to GSS! We are a Network-Driven Managed Service transforming the global financial system with cutting-edge technology, including AI/Machine Learning and collaboration with top financial institutions. GSS will become the industry default for screening transactions for sanctions risk – through a consistent, standardised, and scalable model. Supported by regulators, trusted by the market. Join us in revolutionising the industry and making a real impact!

About the Role

Join our dynamic IT team as a Junior IT Support Engineer.

We are looking for someone who is genuinely interested in technology and keen to learn. You should have a basic understanding of IT systems like Microsoft 365, Entra ID, and Azure, and enjoy solving problems and helping others with IT related issues. If you’ve worked with tools like Intune or Virtual Desktop, that’s a bonus. Most importantly, we’re after someone who’s proactive, communicates well, and wants to grow as part of a friendly, supportive team.

This is a great opportunity to join our newly formed internal IT team and grow your career in a supportive, hands on environment. As a Junior IT Support Engineer, you will provide day-to-day technical support, assist with system setups, and help maintain a secure and efficient IT infrastructure. You’ll work closely with experienced engineers, learn new tools and technologies. Plus, enjoy a collaborative, flexible, and innovative work culture where your ideas are valued.

What You'll Do

• 1st Line Support: Initial contact (face to face, online and/or over the phone) for all technical support for hardware and software issues including Microsoft 365 tools including Outlook, Teams, and SharePoint.
• Ticket Management: Log and track support requests and incidents, ensuring timely and clear communication.
• Escalation: Escalate complex issues to senior engineers when needed.
• User account Management: New user set up of accounts, and configure laptops, mobile devices, and peripherals. Regular user account management including offboarding.
• Documentation: Create and manage IT documentation and knowledge based articles alongside asset management.
• Business Support: working on project based assignments as required and any other requirements that the business may require.

Ideal Experience

• Basic understanding of Windows OS and Microsoft 365 tools including Outlook, Teams, and SharePoint.
• Familiarity with troubleshooting common IT issues.
• Strong communication and customer service skills.
• Eagerness to learn and grow in a fast‑paced IT environment.
• IT related education or certifications preferred.

What You Get in Return

Impactful Work: Be part of a growing startup where your contributions make a real difference.

Generous Leave: Enjoy 30 days of holiday (plus bank holidays).

Comprehensive Benefits: Including a generous pension scheme, private medical insurance, and life assurance.

Wellbeing Perks: Access to EAP, YuLife, holistic wellbeing programs, and a Virtual GP for your health and happiness.

Flexibility: Hybrid working environment (we are open to remote working for some roles, please check with us at application) with a ‘work abroad’ policy for up to 4 weeks a year.

Learning: Access to Udemy, a learning platform with thousands of top‑rated courses to develop both tech and business skills.

Ready to revolutionise finance and have fun doing it? Join GSS where we live by our values: Respect, Ownership, Synergy, Efficiency. Come join us and take your career to new heights!

Diversity statement

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, gender, sexual orientation, gender identity, national origin, age or disability.