Junior IT Support

Fortray Global Service Limited; England; On-site; GBP 20,000 - 28,000; Full time

Job summary

A leading IT service provider in the United Kingdom is seeking a motivated Junior IT Support professional. This entry-level role, perfect for those starting an IT career, involves providing day-to-day technical support to end users under the guidance of experienced staff. Key responsibilities include troubleshooting hardware and software issues, supporting Microsoft 365 applications, and maintaining documentation. The position offers structured training and mentorship, with clear progression into an IT Support Engineer or Service Desk role.

Benefits

Structured onboarding and training

Mentorship from experienced IT professionals

Hands-on experience in a real IT environment

Qualifications

• Entry-level role ideal for individuals starting their IT career.
• Willingness to learn technical support tools and processes.
• Interest in building a long-term career in IT.

Responsibilities

• Provide first-line IT support to end users.
• Assist with troubleshooting basic hardware and software issues.
• Support desktops, laptops, printers, and peripheral devices.

Skills

Basic understanding of IT and computer systems

Familiarity with Windows operating systems

Good communication and customer service skills

Strong attention to detail and problem-solving ability

Ability to work effectively as part of a team

Education

IT-related education, training, or certifications (CompTIA ITF+, A+)

Job description

About the Role

We are looking for a motivated Junior IT Support professional to assist in providing day-to-day technical support to end users. This entry-level role is ideal for individuals starting their IT career and looking to gain hands‑on experience in a professional support environment.

You will work under the guidance of experienced IT staff and receive structured training to build your technical and customer service skills.

Key Responsibilities

• Provide first-line IT support to end users
• Assist with troubleshooting basic hardware and software issues
• Support desktops, laptops, printers, and peripheral devices
• Help with user account setup, access, and password resets
• Support Microsoft 365 applications (Outlook, Teams, SharePoint)
• Log and update incidents using ticketing systems
• Escalate technical issues to senior IT staff when required
• Follow IT procedures and security guidelines
• Maintain basic documentation and support records

Required Skills & Qualifications

• Basic understanding of IT and computer systems
• Familiarity with Windows operating systems
• Willingness to learn technical support tools and processes
• Good communication and customer service skills
• Strong attention to detail and problem‑solving ability
• Ability to work effectively as part of a team

Preferred (Not Mandatory)

• IT-related education, training, or certifications (CompTIA ITF+, A+, or similar)
• Internship, placement, or lab-based IT support experience
• Familiarity with Microsoft 365 or Active Directory (basic exposure)
• Interest in building a long‑term career in IT

What We Offer

• Structured onboarding and training
• Mentorship from experienced IT professionals
• Hands‑on experience in a real IT environment
• Clear progression into IT Support Engineer or Service Desk roles
• Supportive and inclusive workplace culture

Equal Opportunity Statement

We are an equal opportunity employer. Employment decisions are based on skills, potential, and qualifications. We welcome candidates from all backgrounds.